Customer Support Engineer
4 weeks ago
Customer Support Engineer is skilled and independent engineering resource responsible for providing technical assistance and post-sales support. Engineer is expected to provide top-notch service while simultaneously improving overall customer service process. One is eligible for working with all client segments, depending on the Engineers’ experience and knowledge. Their job is to technically understand the company’s product and service offering, so they can handle support requests within assigned group of products. They are empathetic, technically skilled problem solvers, with a curiosity for digging to the root of problems and offering solutions.Provide Technical Customer SupportAct as a technical resource by providing technical assistance and post-sales support to customers (for the whole CPaaS and SaaS portfolio of products)Serve on the front lines by troubleshooting technical problems and resolving any kind of technical issues with desired quality and customer satisfaction standardPerform platform and product troubleshootingCoordinate with internal technical resources to resolve complex technical issues when needed (Engineering, Professional Services)Analyze and report product/platform bugs and malfunctionsPrepare on demand reports of higher complexity (SQL querying)Ensure high-level of customer satisfactionRespond to customer queries in a timely and accurate way in line with service level agreementsIdentify customer needs and help customers use specific features and functionalities on Infobip Platform and Product portfolioManage expectations and proactively inform customers about technical incidents, delays in delivery and/or issues they are having with the ServiceContribute to internal improvement initiativesCreate and update support related technical documentation, customer details and know-how, and share with all the teams and technical communityShare feature requests and provide customer and product usage feedback to Product DevelopmentFocus on Continuous DevelopmentParticipate in Continuing Education sessionsBe fully versed on Infobip products, platform, and integrationsMentor and onboard junior team members and newcomersWhen you become a part of Infobip you can expect:
Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve. Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development. Connect globally – Work with people from all over the world. We put the “global” in globalization. Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ... Talk about a balanced lifestyle
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Customer Support Engineer
4 weeks ago
Pune, India Infobip Full timeAt Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through + offices on six continents, Infobip’s platform is...
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Customer Support Engineer
4 weeks ago
pune, India Infobip Full timeAt Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.Since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through + offices on six continents, Infobip’s platform is...
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CUSTOMER SUPPORT Executive
2 weeks ago
Pune, Maharashtra, India calibehr business support services private limited Full timeApply for CUSTOMER SUPPORT Executive, Calibehr Business Support Services Pvt Ltd in Pune for 0 - 2 Year of Experience on
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CUSTOMER SUPPORT Executive
1 month ago
Pune, Maharashtra, India calibehr business support services private limited Full timeApply for CUSTOMER SUPPORT Executive, Calibehr Business Support Services Pvt Ltd in Pune for 0 - 2 Year of Experience on
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Customer Support
3 weeks ago
Pune, India Simplifai India Full timeSimplifai is a Global IT company specializing in process automation with help of Artificial Intelligence. We are looking for Technical Support Engineer at our Baner, Pune Office. **Job description** - Responsible for 1st and 2nd line support for our customers using Simplifai's Digital Employees - Respond to customers within SLAs with proper plan for...
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Wireless Customer Support Engineer
1 month ago
Pune, India GAIUS HYPERLOCAL PRIVATE LIMITED Full timeJob Summary : We are looking for a high-energy, self-starter to join our Customer Engineering Support Team. The ideal candidate has solid knowledge of wireless communications and solid experience in troubleshooting and cloud platforms. Join us in making our recently launched G1 platform a success across the globe!A Wireless Customer Support Engineer...
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Wireless Customer Support Engineer
1 month ago
Pune, India GAIUS HYPERLOCAL PRIVATE LIMITED Full timeJob Summary : We are looking for a high-energy, self-starter to join our Customer Engineering Support Team. The ideal candidate has solid knowledge of wireless communications and solid experience in troubleshooting and cloud platforms. Join us in making our recently launched G1 platform a success across the globe!A Wireless Customer Support Engineer provides...
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Wireless Customer Support Engineer
1 week ago
Pune, India GAIUS HYPERLOCAL PRIVATE LIMITED Full timeJob Summary : We are looking for a high-energy, self-starter to join our Customer Engineering Support Team. The ideal candidate has solid knowledge of wireless communications and solid experience in troubleshooting and cloud platforms. Join us in making our recently launched G1 platform a success across the globe!A Wireless Customer Support Engineer provides...
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Wireless Customer Support Engineer
2 weeks ago
Pune, Maharashtra, India GAIUS HYPERLOCAL PRIVATE LIMITED Full timeJob Summary : We are looking for a high-energy, self-starter to join our Customer Engineering Support Team. The ideal candidate has solid knowledge of wireless communications and solid experience in troubleshooting and cloud platforms. Join us in making our recently launched G1 platform a success across the globe!A Wireless Customer Support Engineer provides...
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Wireless Customer Support Engineer
1 month ago
Pune, Maharashtra, India GAIUS HYPERLOCAL PRIVATE LIMITED Full timeJob Summary : We are looking for a high-energy, self-starter to join our Customer Engineering Support Team. The ideal candidate has solid knowledge of wireless communications and solid experience in troubleshooting and cloud platforms. Join us in making our recently launched G1 platform a success across the globe!A Wireless Customer Support Engineer provides...
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Wireless Customer Support Engineer
1 week ago
Pune, India GAIUS HYPERLOCAL PRIVATE LIMITED Full timeJob Summary : We are looking for a high-energy, self-starter to join our Customer Engineering Support Team. The ideal candidate has solid knowledge of wireless communications and solid experience in troubleshooting and cloud platforms. Join us in making our recently launched G1 platform a success across the globe!A Wireless Customer Support Engineer...
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Customer Support Engineer
3 weeks ago
Pune, India Screen Magic Mobile Media Pvt. Ltd. Full timeJob Title: Customer Support Engineer As a Customer Support Engineer, you will play a crucial role in ensuring you will be the customer champion and continually improve the experience for SMS-Magic customers. Customer Success team in SMS Magic is responsible for managing customer happiness ensuring SLA’s are adhered to on a day-to-day basis with a high...
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Customer Support Engineer
1 week ago
Pune, India Screen Magic Mobile Media Pvt. Ltd. Full timeJob Title: Customer Support Engineer As a Customer Support Engineer, you will play a crucial role in ensuring you will be the customer champion and continually improve the experience for SMS-Magic customers. Customer Success team in SMS Magic is responsible for managing customer happiness ensuring SLA’s are adhered to on a day-to-day basis with a high...
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Associate Customer Support Engineer
2 months ago
Pune, India Saama Full timeDescription Job Description: The Associate Customer Support Engineer at the L2 level is responsible for providing initial support and assistance to customers who encounter issues with our products and services. This position requires excellent communication skills and a willingness to learn about our products and services. Key responsibilities...
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Associate Customer Support Engineer
1 week ago
pune, India Saama Full timeDescription Job Description: The Associate Customer Support Engineer at the L2 level is responsible for providing initial support and assistance to customers who encounter issues with our products and services. This position requires excellent communication skills and a willingness to learn about our products and services. Key responsibilities...
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Associate Customer Support Engineer
2 weeks ago
Pune, India Saama Full timeDescription Job Description: The Associate Customer Support Engineer at the L2 level is responsible for providing initial support and assistance to customers who encounter issues with our products and services. This position requires excellent communication skills and a willingness to learn about our products and services. Key responsibilities...
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Customer Support Engineer
3 weeks ago
Pune, India Screen Magic Mobile Media Pvt. Ltd. Full timeJob Title: Customer Support Engineer As a Customer Support Engineer, you will play a crucial role in ensuring you will be the customer champion and continually improve the experience for SMS-Magic customers. Customer Success team in SMS Magic is responsible for managing customer happiness ensuring SLA’s are adhered to on a day-to-day basis with a high...
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Help Desk Engineer
3 weeks ago
Pune, India Hawaii Tech Support Full timeCompany Description Hawaii Tech Support is an IT partner founded in 2004 with a mission to empower clients and contribute to an agile and diversified economy in Hawaii. The company values trustworthiness, helpfulness, and compassion, which guide their collaboration with clients and support their success. Certified as a Microsoft Small Business Specialist,...
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Director, Customer Support
4 weeks ago
Pune, India Icertis Full timeWith unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...
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Help Desk Engineer
3 weeks ago
pune, India Hawaii Tech Support Full timeCompany DescriptionHawaii Tech Support is an IT partner founded in 2004 with a mission to empower clients and contribute to an agile and diversified economy in Hawaii. The company values trustworthiness, helpfulness, and compassion, which guide their collaboration with clients and support their success. Certified as a Microsoft Small Business Specialist,...
