Wireless Customer Support Engineer
3 weeks ago
Job Summary :
We are looking for a high-energy, self-starter to join our Customer Engineering Support Team. The ideal candidate has solid knowledge of wireless communications and solid experience in troubleshooting and cloud platforms. Join us in making our recently launched G1 platform a success across the globe
A Wireless Customer Support Engineer provides enterprise-level support to our customers and partners with the installation, integration, and support of the Tarana wireless suite of wireless mobile solutions. This is a dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around support tools and knowledge management.
Customer Support Team :
- You will be part of a strong team of knowledgeable and committed wireless technical engineers
- You will be working closely with our engineering team in on-the-job training and on-going learning and development
- We highly value the customer support function not only for the benefit it brings our customers but also for the critical feedback and inputs to product development and improvements it drives following customer interactions
Our Ideal Candidate :
- A high degree of analytical and problem-solving abilities
- Strives for excellence and is known for resourceful and savvy technical ability
- You possess excellent customer-relationship skills, responsiveness, sensitivity and diplomacy
- Comfortable working both independently and collaboratively
- Advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges
- Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
- Assist customers with troubleshooting Tarana Wireless product and service performance and identify effective solutions to resolve issues
- Approach complex technical issues with varying perceptions and make use of opportunities to create and implement productivity tools
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
- Manage communications to customers at all levels to maintain positive relationships
- Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting, and resolving product defects
- Develop service dashboards (Kibana and Grafana) proactively bring issues and problems to the attention of the team; generating, proposing, and implementing innovative solutions to solve issues
- Take accountability for all the escalated issues, interact with the stakeholders, and provide timely responses via phone, email or chat
- Lead problem resolution for escalated issues requiring extensive analysis, troubleshooting, and escalation to product development
- Subject Matter Expert responsible for training other team members with ownership of internal and external knowledge base for assigned areas of product expertise
- B.E./B.Tech. in Computer Science or equivalent experience
- Wireless Technology (WIFI, cellular, and broadband) is required
- Solid understanding and experience of Telecom, web services, databases, and related infrastructure and architectures
- Excellent communication, problem-solving skills and multitasking abilities.
- Solid understanding of networking protocols, linux and exposure to Cloud software deployment and troubleshooting (e.g. AWS, Microservices architecture, Rest API )
- This is a shift-based job (rotational shift) and candidates having prior experience with customer/technical support for ISP or large enterprise is a plus or value-added.
- 5+ years of relevant experience in customer-facing technical roles
-
Solutions Engineering Manager
5 days ago
Pune, Maharashtra, India Tarana Wireless, Inc. Full timeTarana's G1 delivers unrivaled performance and is powered by a number of industry firsts in wireless technology. We are looking for a high-energy, self-starter individual to join our Solutions Engineering team. The ideal candidate has a solid knowledge of wireless communications and has both technical and customer facing background. In this role, you will be...
-
Wireless Engineer
5 days ago
Pune, Maharashtra, India emerson Full timePervasive Sensing Engineer Job Summary: If you are looking for career opportunity in Wireless Domain, Emerson has an exciting offer to you The purpose of the role is to support different world areas for Projects in the capacity of an Engineer, interaction with customers, technical presentations, Co-ordinate with third party vendors like CISCO and...
-
Wireless Engineer
5 days ago
Pune, Maharashtra, India emerson Full timePervasive Sensing EngineerJob Summary:If you are looking for career opportunity in Wireless Domain, Emerson has an exciting offer to youThe purpose of the role is to support different world areas for Projects in the capacity of an Engineer, interaction with customers, technical presentations, Co-ordinate with third party vendors like CISCO and support...
-
Engineer II, Automation
5 days ago
Pune, Maharashtra, India Parallel Wireless Full timePeople come to work at Parallel Wireless because we are building the future of telecom. They stay, because they are challenged and driven by an incredible product and team. We take pride in our commitment to employee development, and our culture fosters an atmosphere of empowerment, trust, respect, and communication. ." What you will do" -1) Design and build...
-
Senior Engineer, Automation
5 days ago
Pune, Maharashtra, India Parallel Wireless Full timePeople come to work at Parallel Wireless because we are building the future of telecom. They stay, because they are challenged and driven by an incredible product and team. We take pride in our commitment to employee development, and our culture fosters an atmosphere of empowerment, trust, respect, and communication. . What you need : years of relevant...
-
MAC Software Engineer
5 days ago
Pune, Maharashtra, India Tarana Wireless Full timeYou will work on the development, integration, and testing of software modules on multi-core processing platforms in fixed broadband access systems. The primary focus of this position comprises the control plane and connection management functions for layers 2 & 3 on both ends of an access link running Tarana's proprietary 5G protocol. Specifically, this...
-
Engineer II
5 days ago
Pune, Maharashtra, India Parallel Wireless Full timePeople come to work at Parallel Wireless because we are building the future of telecom. They stay, because they are challenged and driven by an incredible product and team. We take pride in our commitment to employee development, and our culture fosters an atmosphere of empowerment, trust, respect, and communication. . What you will do : 1. Set up,...
-
Agm - Feasibility - Wireless
5 days ago
Pune, Maharashtra, India Vodafone Idea Full timeJob Req ID:Location: Pune, IN- Function: Technology/ IOT/Cloud- About:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...
-
Cloud Software Architect
5 days ago
Pune, Maharashtra, India Tarana Wireless Full timeAt Tarana, you will help build a cutting-edge cloud product a management system for wireless networks, scaling to millions of devices using modern cloud-native architecture and open-source technologies. You will be responsible for designing and implementing distributed software in a microservices architecture.This could include everything from requirements...
-
Cloud Software Developer
5 days ago
Pune, Maharashtra, India Tarana Wireless Full timeAt Tarana, you will help build a cutting-edge cloud product a management system for wireless networks, scaling to millions of devices using modern cloud-native architecture and open-source technologies. You will be responsible for designing and implementing distributed software in a microservices architecture. This could include everything from...
-
Senior Engineer, EMS
5 days ago
Pune, Maharashtra, India Parallel Wireless Full timePeople come to work at Parallel Wireless because we are building the future of telecom. They stay, because they are challenged and driven by an incredible product and team. We take pride in our commitment to employee development, and our culture fosters an atmosphere of empowerment, trust, respect, and communication. .What you need : Full stack development...
-
Senior Engineer, EMS
5 days ago
Pune, Maharashtra, India Parallel Wireless Full timePeople come to work at Parallel Wireless because we are building the future of telecom. They stay, because they are challenged and driven by an incredible product and team. We take pride in our commitment to employee development, and our culture fosters an atmosphere of empowerment, trust, respect, and communication. . What you need : • Full stack...
-
Sr. Engineer, Stack
5 days ago
Pune, Maharashtra, India Parallel Wireless Full timePeople come to work at Parallel Wireless because we are building the future of telecom. They stay, because they are challenged and driven by an incredible product and team. We take pride in our commitment to employee development, and our culture fosters an atmosphere of empowerment, trust, respect, and communication. .Job requirement : Understanding of...
-
Global Logistics Coordinator
5 days ago
Pune, Maharashtra, India Parallel Wireless Full timePeople come to work at Parallel Wireless because we are building the future of telecom. They stay, because they are challenged and driven by an incredible product and team. We take pride in our commitment to employee development, and our culture fosters an atmosphere of empowerment, trust, respect, and communication. Learn more about our mission, vision and...
-
Campus Technical Solutions Engineer
5 days ago
Pune, Maharashtra, India Arista Networks Full timeCompany DescriptionArista Networks pioneered software-driven, cognitive cloud networking for large-scaledatacenter and campus environments.Arista's award-winning platforms, ranging inEthernet speeds from 10 to 400 gigabits per second, redefine scalability, agility andresilience.Arista has shipped more than 20 million cloud networking ports worldwidewith...
-
Campus Technical Solutions Engineer
5 days ago
Pune, Maharashtra, India Arista Networks Full timeCompany DescriptionArista Networks pioneered software-driven, cognitive cloud networking for large-scaledatacenter and campus environments. Arista's award-winning platforms, ranging inEthernet speeds from 10 to 400 gigabits per second, redefine scalability, agility andresilience. Arista has shipped more than 20 million cloud networking ports worldwidewith...
-
Senior Salesforce Developer
5 days ago
Pune, Maharashtra, India Tarana Wireless Full timeJob Summary: We are seeking an experienced Senior Software Engineer / Salesforce Lead to oversee our enterprise applications and lead our Salesforce development initiatives. The ideal candidate will have a strong background in Salesforce development, along with expertise in API integrations, scripting, and enterprise application architecture. Additionally,...
-
CUSTOMER SUPPORT Executive
2 months ago
Pune, Maharashtra, India calibehr business support services private limited Full timeApply for CUSTOMER SUPPORT Executive, Calibehr Business Support Services Pvt Ltd in Pune for 0 - 2 Year of Experience on
-
CUSTOMER SUPPORT Executive
3 weeks ago
Pune, Maharashtra, India calibehr business support services private limited Full timeApply for CUSTOMER SUPPORT Executive, Calibehr Business Support Services Pvt Ltd in Pune for 0 - 2 Year of Experience on
-
Campus Technical Solutions Engineer
5 days ago
Pune, Maharashtra, India Arista Networks Full timeJob Description Responsibilities: Post-sales technical support of Arista Campus products and solutions. Respond to customer product inquiries via telephone or in written, internet-based email. Resolve customer concerns raised during installation, operation, maintenance, product application or compatibility matters. Troubleshoot problems with hardware...