ServiceNow CSM Consultant

1 month ago

Hyderabad, India BlueByte Technologies Full time

Job Description :


Experience : Minimum 3 years of experience with ServiceNow CSM implementation and customization.

Technical Skills : Proficient in ServiceNow platform, including Service Portal, Flow Designer, and Scripted REST APIs.

Integration Skills : Hands-on experience with integrating ServiceNow CSM with third-party systems.

Scripting : Proficiency in JavaScript, Glide scripting, and other scripting languages used within ServiceNow.

Communication : Strong verbal and written communication skills; ability to interact effectively with clients and stakeholders.

Certifications : ServiceNow CSM certification is highly preferred.

Good to have :

- Experience with other ServiceNow modules such as ITSM, ITBM, or ITOM.

- Familiarity with Agile/Scrum methodologies.

- Knowledge of customer service best practices and industry standards.

Roles & Responsibilities :

- Implement ServiceNow CSM Solutions : Design, develop, and implement CSM modules, including case management, account and contact management, and customer portals.

- Customization and Configuration : Customize CSM applications to meet business needs, including configuring forms, workflows, business rules, and UI policies.

- Integration Expertise : Integrate ServiceNow CSM with other business systems using REST, SOAP, and other integration methods.

- CSM Portal Development : Build and customize CSM customer portals, ensuring a user-friendly and engaging experience for end-users.

- Data Management : Oversee data migration and management, ensuring data integrity and compliance with business requirements.

- Client Collaboration : Work closely with clients to understand their business needs, translate requirements into technical solutions, and provide expert advice on best practices.

- Process Optimization : Optimize CSM processes to enhance efficiency, improve customer satisfaction, and reduce case resolution times.

- Training and Support : Provide training and support to end-users and administrators, ensuring smooth adoption of new functionalities.

- Performance Monitoring : Monitor and troubleshoot issues, ensuring the stability and performance of ServiceNow CSM applications.

Key Responsibilities :

- Collaborate with clients to gather requirements and understand business processes related to customer service management.

- Design, configure, and implement ServiceNow CSM solutions to meet client specifications.

- Customize ServiceNow modules and workflows to enhance user experience and streamline operations.

- Provide training and support to end-users, ensuring effective adoption of the ServiceNow platform.

- Conduct system testing, troubleshooting, and performance tuning to ensure optimal functionality.

- Develop and maintain documentation related to system configurations, processes, and user guides.

- Stay updated on ServiceNow releases and best practices, applying new features and enhancements to improve service delivery.

- Work with cross-functional teams to integrate CSM with other ServiceNow modules and third-party applications.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or related field.

- Proven experience as a ServiceNow Consultant, specifically with CSM implementations.

- Strong understanding of customer service processes and best practices.

- Familiarity with ServiceNow scripting and development (JavaScript, HTML, CSS).

- Excellent problem-solving skills and the ability to work independently or as part of a team.

- Strong communication skills, both verbal and written.

- ServiceNow certifications (e.g., Certified Implementation Specialist - CSM) are a plus.

(ref:hirist.tech)

  • ServiceNow CSM Consultant Expert

    1 week ago

    Hyderabad, Telangana, India BlueByte Technologies Full time

    Role OverviewWe are seeking an experienced ServiceNow CSM Consultant to join BlueByte Technologies. As a key member of our implementation team, you will be responsible for designing, developing, and implementing ServiceNow CSM solutions for our clients. Job Responsibilities:Implement ServiceNow CSM Solutions: Design, develop, and implement CSM modules,...

  • ServiceNow CSM Consultant

    3 months ago

    Hyderabad, India BlueByte Technologies Full time

    Job Description :Experience : Minimum 3 years of experience with ServiceNow CSM implementation and customization.Technical Skills : Proficient in ServiceNow platform, including Service Portal, Flow Designer, and Scripted REST APIs.Integration Skills : Hands-on experience with integrating ServiceNow CSM with third-party systems.Scripting : Proficiency in...

  • ServiceNow CSM Implementation Expert

    3 weeks ago

    Hyderabad, Telangana, India Neev Systems Pvt Ltd Full time

    Job Title: ServiceNow CSM Consultant About Us:Neev Systems Pvt Ltd is a leading provider of innovative solutions to help businesses streamline their operations. Salary: ₹12,00,000 - ₹20,00,000 per annum Job Description:We are seeking an experienced ServiceNow CSM Consultant with over 3 years of expertise in implementing and customizing ServiceNow CSM...

  • ServiceNow CSM Implementation Specialist

    1 month ago

    Hyderabad, Telangana, India Neev Systems Pvt Ltd Full time

    About the Job:We are seeking an experienced ServiceNow CSM Consultant to join our team at Neev Systems Pvt Ltd. The ideal candidate will have a strong background in IT Service Management and a deep understanding of the ServiceNow platform, particularly in Customer Service Management.Key Responsibilities:Implement ServiceNow CSM Solutions: Design, develop,...

  • Neev Systems

    1 month ago

    Hyderabad/Telangana, India Neev Systems Pvt Ltd Full time

    Job Title : ServiceNow CSM Consultant. Location : Hyderabad. Experience : 3+ years. Employment Type : Full-Time. Job Description : We are seeking an experienced ServiceNow CSM Consultant with over 3 years of expertise in implementing and customizing ServiceNow CSM solutions. The ideal candidate will have a strong background in IT Service Management and a...

  • QBrainX - ServiceNow CSM Developer

    4 weeks ago

    Anywhere in India/Multiple Locations/Hyderabad/Coimbatore/Remote QBrainX Full time

    Role : ServiceNow CSM Developer Experience Level : 5+ years Job Location : Remote Position Overview : We are seeking an experienced ServiceNow Customer Service Management (CSM) Developer to join our team. The ideal candidate will have a strong background in ServiceNow CSM module development, implementation, and customization, with a proven track record of...

  • ServiceNow CSM Developer Expert

    1 week ago

    Anywhere in India/Multiple Locations/Hyderabad/Coimbatore/Remote QBrainX Full time

    Expert ServiceNow Customer Service Management Developer WantedWe are seeking a seasoned ServiceNow Customer Service Management (CSM) expert to join our team at QBrainX. The ideal candidate will have a strong background in ServiceNow CSM module development, implementation, and customization, with a proven track record of delivering high-quality...

  • ServiceNow

    3 weeks ago

    Hyderabad, India Webologix Ltd INC Full time

    Job Position: ServiceNow CSM/ITSM+ITOMJob Type: -PermanentCompany: CoforgeLocation: HyderabadExperience: 6+ to 12+ YearsMust have: - ServiceNow CSM/ITSM+ITOMServiceNow ITIL/ITSM expert.The candidate will be responsible for the analysis of business process maps and requirements, admin, maintenance and support of existing processes and functionality, and...

  • Aelum Consulting

    4 days ago

    Hyderabad, India Aelum Consulting Private Limited Full time

    Position Overview :We are seeking a highly skilled and experienced ServiceNow Implementation Architect, who will be responsible for the design, development, and implementation of ServiceNow solutions that meet our business requirements. The ServiceNow Implementation Architect will play a critical role in driving the success of our ServiceNow platform by...

  • Servicenow developer

    3 weeks ago

    Hyderabad, India Webologix Ltd INC Full time

    Job Title: ServiceNow Developer (ITSM and ITOM/CSM)Location: HyderabadJob Type: Full-time :: PermanentCompany: CoforgeKey Responsibilities:ServiceNow Development:Design, develop, and implement custom ServiceNow applications and modules (primarily ITSM, ITOM, and CSM).Build, test, and deploy integrations with third-party tools and systems.Implement ServiceNow...

  • Servicenow developer

    3 weeks ago

    Hyderabad, India Webologix Ltd INC Full time

    Job Title: ServiceNow Developer (ITSM and ITOM/CSM)Location: HyderabadJob Type: Full-time :: PermanentCompany: CoforgeKey Responsibilities:ServiceNow Development:Design, develop, and implement custom ServiceNow applications and modules (primarily ITSM, ITOM, and CSM).Build, test, and deploy integrations with third-party tools and systems.Implement ServiceNow...

  • Servicenow developer

    3 weeks ago

    Hyderabad, India Webologix Ltd INC Full time

    Job Title: ServiceNow Developer (ITSM and ITOM/CSM) Location: Hyderabad Job Type: Full-time :: Permanent Company : Coforge Key Responsibilities: ServiceNow Development: Design, develop, and implement custom ServiceNow applications and modules (primarily ITSM, ITOM, and CSM). Build, test, and deploy integrations with third-party tools and systems....

  • Tata Consultancy Services | ServiceNow Developers

    3 days ago

    hyderabad, India Tata Consultancy Services Full time

    Greetings From TCS!!!!!TCS presents an excellent opportunity for "ServiceNow Developers (ITA) – Integrations "Job Title: ServiceNow Developers (ITA) – Integrations ConsultantLocation: HyderabadExperience Range: 5 to 7 YearsJob Description:*Design, create, and maintain applications on the ServiceNow ITSM platform*Customize the ServiceNow application, and...

  • Customer Experience Solutions Consultant

    1 month ago

    Hyderabad, Telangana, India BlueByte Technologies Full time

    Job DescriptionAt BlueByte Technologies, we are seeking a highly skilled Customer Experience Solutions Consultant to join our team. This role requires a minimum of 3 years of experience with ServiceNow CSM implementation and customization.Key Responsibilities:Collaborate with clients to gather requirements and understand business processes related to...

  • Tata Consultancy Services | ServiceNow Developers

    6 days ago

    hyderabad, India Tata Consultancy Services Full time

    Greetings From TCS!!!!!TCS presents an excellent opportunity for "ServiceNow Developers (ITA) – Integrations "Job Title: ServiceNow Developers (ITA) – Integrations ConsultantLocation: HyderabadExperience Range: 5 to 7 YearsJob Description:*Design, create, and maintain applications on the ServiceNow ITSM platform*Customize the ServiceNow application, and...

  • Tata Consultancy Services | ServiceNow Developers

    6 days ago

    hyderabad, India Tata Consultancy Services Full time

    Greetings From TCS!!!!! TCS presents an excellent opportunity for "ServiceNow Developers (ITA) – Integrations " Job Title: ServiceNow Developers (ITA) – Integrations Consultant Location: Hyderabad Experience Range: 5 to 7 Years Job Description: *Design, create, and maintain applications on the ServiceNow ITSM platform *Customize the ServiceNow...

  • Tata Consultancy Services | ServiceNow Developers

    3 days ago

    hyderabad, India Tata Consultancy Services Full time

    Greetings From TCS!!!!! TCS presents an excellent opportunity for "ServiceNow Developers (ITA) – Integrations " Job Title: ServiceNow Developers (ITA) – Integrations Consultant Location: Hyderabad Experience Range: 5 to 7 Years Job Description: *Design, create, and maintain applications on the ServiceNow ITSM platform *Customize the ServiceNow...

  • [3 Days Left] Servicenow developer

    2 weeks ago

    Hyderabad, India Webologix Ltd INC Full time

    Job Title: ServiceNow Developer (ITSM and ITOM/CSM)Location: HyderabadJob Type: Full-time :: PermanentCompany: CoforgeKey Responsibilities:- ServiceNow Development:- Design, develop, and implement custom ServiceNow applications and modules (primarily ITSM, ITOM, and CSM).- Build, test, and deploy integrations with third-party tools and systems.- Implement...

  • Servicenow Architect

    4 weeks ago

    Hyderabad, Telangana, India Anni Innovex Full time

    Urgently looking ServiceNow Architect Location : Hyderabad Detailed Job Description :The Solution Architect is responsible for the overall design, mapping client business requirements and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options,...

  • ServiceNow Developers

    6 days ago

    Hyderabad, India Tata Consultancy Services Full time

    Greetings From TCS!!!!!TCS presents an excellent opportunity for "ServiceNow Developers (ITA) – Integrations "Job Title: ServiceNow Developers (ITA) – Integrations ConsultantLocation: HyderabadExperience Range: 5 to 7 YearsJob Description:*Design, create, and maintain applications on the ServiceNow ITSM platform*Customize the ServiceNow application, and...