Assistant Manager

2 days ago

Mumbai, Maharashtra, India Pidilite Industries Limited Full time

Job Title: Asst. Manager - Planning & Customer Service – Organized Retail

Vertical: Manufacturing Operations & SCM.

Job Objective:

The Supply Chain Customer Service Assistant Manager oversees the complete order-to-delivery cycle, ensuring service level improvements through efficient coordination across internal teams, external partners, Customers and logistics service providers. This role demands strategic thinking, operational excellence, and strong leadership to drive service performance and continuous improvement.

Key Responsibilities:

  • Own the end-to-end order fulfilment process from order receipt to final delivery
  • Monitor delivery timelines and proactively resolve delays or disruptions
  • Optimize OTIF (On-Time In-Full) performance and reduce lead times
  • Act as the escalation point for complex customer issues and complaints
  • Build strong relationships with key customers and ensure service-level agreements are met
  • Analyze customer feedback and implement service improvements
  • Collaborate with sales, planning, procurement, logistics, and finance teams to align on order priorities and inventory availability
  • Coordinate with transporters, and warehouse teams to ensure timely dispatch and delivery
  • Lead, mentor, and develop a team of supply chain depot coordinators
  • Conduct regular performance reviews and training sessions to build team capability
  • Track KPIs such as order accuracy, delivery performance (Fill Rate, Lead Time), and complaint resolution time
  • Drive process improvements for organized retail (MT, E-Com, Q-Com and Corporate)
  • Prepare dashboards and reports and customer reviews, implement automation and digital tools to streamline workflows
  • Monthly S&OP inputs reports.

Required Experience:

  • Minimum 5 years in Customer Service of MT, E-Com & CSD with FMCG, proven experience in process simplification, Project Management & Execution with customer facing experience.

Education: Graduate + MBA preferably in Supply chain Management

Required Competencies & Skills:

  • Objective Analytical Thinking.
  • Solid understanding of Planning, Customer Service.
  • Expertise in Supply Chain Process optimization.
  • Team Player.
  • Change Management & Project Management.

IT Knowledge:

  • Expert understanding in SAP.
  • Advance Excel & Microsoft Power Point.
  • Power BI and Automation Tools.

  • Assistant Manager

    5 days ago

    Mumbai, Maharashtra, India Datamark, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DATAMARK, Inc. is seeking an experienced Assistant Manager - Human Resource Operations to join our dynamic team. This role is pivotal in enhancing HR operations and ensuring effective implementation of policies and practices within the organization. The Assistant Manager will assist in managing various HR functions, including employee relations, compliance,...

  • Assistant Manager

    4 weeks ago

    Mumbai, Maharashtra, India Courtyard by Marriott Full time

    Job DescriptionAdditional InformationJob Number25117611Job CategoryEngineering & FacilitiesLocationCourtyard Mumbai International Airport, CTS 215, Opposite Carnival Cinemas, Mumbai, Maharashtra, India, 400059VIEW ON MAPScheduleFull TimeLocated RemotelyNPosition Type ManagementJob SummaryAssists in the management of all engineering/maintenance operations,...

  • Assistant Manager

    4 weeks ago

    Mumbai, Maharashtra, India Deloitte Full time

    freshers at assistant manager level

  • Assistant Manager

    2 days ago

    Mumbai, Maharashtra, India Pazago Full time

    We are seeking a sharp and reliable Assistant Manager – Accounts to lead day-to-day accounting operations, manage compliance, and support financial reporting across the company. You will work closely with internal teams, vendors, and external consultants to ensure timely bookkeeping, GST/TDS filings, and audit preparedness.Key Responsibilities- Oversee...

  • Assistant Manager

    3 weeks ago

    Mumbai, Maharashtra, India Bsr Co Full time

    Job DescriptionBSR & Co Llp is looking for Assistant Manager to join our dynamic team and embark on a rewarding career journey.- Ensuring company policies are followed.- Optimizing profits by controlling costs.- Hiring, training and developing new employees.- Resolving customer issues to their overall satisfaction.- Maintaining an overall management style...

  • assistant manager

    2 days ago

    Mumbai, Maharashtra, India Randstad Full time

    Job Title: Assistant Manager : Credit ControlDepartment: Finance / Accounts / Credit ControlLocation: Airoli Navi MumbaiReports To: Director Finance / General Manager FinanceJob Summary:The Credit Manager is responsible for overseeing the credit granting process for the organization. This includes assessing the creditworthiness of potential customers,...

  • Assistant Manager

    4 days ago

    Mumbai, Maharashtra, India Trilegal Full time

    We seek individuals who uphold the highest standards of integrity, demonstrate professionalism in every interaction, treat others with respect, and consistently align personal ambition with the collective goals of the firm. Title: Assistant Manager - Payroll Location: Mumbai Role Overview: We are seeking an experienced Assistant Manager – Payroll to...

  • Assistant Manager

    2 days ago

    Mumbai, Maharashtra, India Trilegal Full time

    We seek individuals who uphold the highest standards of integrity, demonstrate professionalism in every interaction, treat others with respect, and consistently align personal ambition with the collective goals of the firm.Title: Assistant Manager - Payroll Location: Mumbai Role Overview: We are seeking an experienced Assistant Manager – Payroll to manage...

  • assistant manager

    5 days ago

    Mumbai, Maharashtra, India Mangalam Placement Private Limited Full time

    Job DescriptionRole : ASSISTANT MANAGER - LEGALLocation : MumbaiQualification : LLMExperience : 7 to 8 YearsJob Description :Business Responsibility AreasLitigation ManagementDraft replies to legal notices.Draft pleadings and manage commercial disputes, including consumer complaints.File and pursue criminal complaints before police authorities/ various...

  • Assistant Manager

    4 days ago

    Mumbai, Maharashtra, India Trilegal Full time

    We seek individuals who uphold the highest standards of integrity, demonstrate professionalism in every interaction, treat others with respect, and consistently align personal ambition with the collective goals of the firm.Title: Assistant Manager - PayrollLocation: MumbaiRole Overview:We are seeking an experienced Assistant Manager – Payroll to manage and...