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Helpdesk Senior Representative
3 days ago
• Helpdesk Associate is responsible to perform diagnostics, resolve problems, and implement corrective actionsService Desk. Incidents that are not resolved at the Desk will be routed to the RRT supportteam for resolution or as per the KBA defined (for outside the scope of Deskside)• Resolve Incidents and Problems associated with End User Devices and End User Software, andprovide break/fix support, advice, and assistance to Authorized Users. Associates would ultimatelybe responsible for resolving all Incidents and Problems associated with failure or degradation ofServices related to End User Devices and End User Software.• Contact the end user via phone to schedule the remote session call and coordinatewith onsite assistance if required.• Route / reassign calls to other levels of support, as required if miss-assignment occursWork with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problemsand Service Requests.• Update the ITSM Tool fields upon successful resolution of the Incident.• Utilize Provider’s remote tool to enable remote takeover sessions.• Attempt to resolve certain Incident Types by remotely taking control of the End User Device,provided the End User’s system is accessible• Utilize remote controls to manage and update desktop system Software, and to maintainconfiguration of systems and applications.• Request end-user approval for remote takeover of system in support of incident resolution orrequest fulfillment• Escalate repeat issues to the appropriate service organization to allow root cause analysis to beperformed and resolution to be driven.Apply from local Career siteListen to the story of Employee Voice
Barkha SetiaGBSS Training Manager
IndiaRead morePhillip LeamonSales Executive
United StatesRead moreVijay BhambriOperations Manager
IndiaRead moreApply from local Career site Back to search results
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Helpdesk Senior Representative
7 days ago
Coimbatore, Tamil Nadu, India timesjobs Full timeHelpdesk Senior RepresentativeDate: Jun 24, 2024Location: Coimbatore, TN, INCompany: NTT DATA ServicesHelpdesk Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions Service Desk. Incidents that are not resolved at the Desk will be routed to the RRT support team for resolution or as per the KBA defined (for...
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Helpdesk Senior Representative
7 days ago
Coimbatore, India timesjobs Full timeHelpdesk Senior RepresentativeDate: Jun 24, 2024Location: Coimbatore, TN, INCompany: NTT DATA ServicesHelpdesk Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions Service Desk. Incidents that are not resolved at the Desk will be routed to the RRT support team for resolution or as per the KBA defined (for...
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Helpdesk Senior Representative
1 week ago
coimbatore, India NTT DATA Services Full time• Helpdesk Associate is responsible to perform diagnostics, resolve problems, and implement corrective actionsService Desk. Incidents that are not resolved at the Desk will be routed to the RRT supportteam for resolution or as per the KBA defined (for outside the scope of Deskside)• Resolve Incidents and Problems associated with End User...
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Helpdesk Senior Representative
1 week ago
coimbatore, India NTT DATA Full timeJob Description • Helpdesk Associate is responsible to perform diagnostics, resolve problems, and implement corrective actionsService Desk. Incidents that are not resolved at the Desk will be routed to the RRT supportteam for resolution or as per the KBA defined (for outside the scope of Deskside)• Resolve Incidents and Problems associated with End...
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Sales Representative
3 weeks ago
Coimbatore, India Reach Tools Full time**Job Title**: Sales Representative/Sales Associate/Sales Executive **Department**: Sales **Location**: Tamil Nadu **Reports To**: Mr.Arumugam, Senior Sales Executive **Job Overview**:We are seeking a results-driven and customer-oriented Sales Representative to join our team. The Sales Representative will be responsible for identifying and building...
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Helpdesk Associate
2 weeks ago
Coimbatore, Tamil Nadu, India NTT DATA Full timeSenior Service Desk Associate - English Competitive Salary & Benefits Role Overview Role Responsibilities Manages customer interactions & records reported issues in the ITSM Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments...
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Sales Representative
3 weeks ago
Coimbatore, India PPS MOTORS PVT LTD Full time**Primary Responsibilities**: - Collaborating with retail sales executives to establish and execute a sales goal for the branch/brand - Supporting Retail Managers to execute VAS business goals - Collaborate with CRM team to connect with customers and promote VAS products - Vendor management - Assisting Sales Advisors in their techniques and implementing...
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Helpdesk Executive
3 weeks ago
Ram Nagar, Coimbatore, Tamil Nadu, India BORN EXPERT INDIA SERVICE OPC PVT LTD Full timeHelp desk executive for senior sales staff for maintaining the office stock **Job Types**: Full-time, Permanent, Fresher Pay: ₹9,630.49 - ₹11,000.00 per month **Benefits**: - Paid time off Shift: - Day shift **Experience**: - total work: 1 year (required) Work Location: In person Expected Start Date: 20/04/2024
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Customer Service Representative
7 days ago
Coimbatore, Tamil Nadu, India Teleperformance Full timeTeleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...
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Rosemallow Technologies
1 week ago
coimbatore, India ROSEMALLOW TECHNOLOGIES PRIVATE LIMITED Full timeAbout the Role:We are seeking a knowledgeable and resourceful Technical Service Representative to join our team! In this role, you will be the go-to person for our customers experiencing technical difficulties with our products or services. You will diagnose and troubleshoot issues, provide clear solutions, and ensure a positive customer...
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Rosemallow Technologies
2 weeks ago
Coimbatore, Tamil Nadu, India ROSEMALLOW TECHNOLOGIES PRIVATE LIMITED Full timeAbout the Role:We are seeking a knowledgeable and resourceful Technical Service Representative to join our team! In this role, you will be the go-to person for our customers experiencing technical difficulties with our products or services. You will diagnose and troubleshoot issues, provide clear solutions, and ensure a positive customer...
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Rosemallow Technologies
5 days ago
Coimbatore, India ROSEMALLOW TECHNOLOGIES PRIVATE LIMITED Full timeAbout the Role:We are seeking a knowledgeable and resourceful Technical Service Representative to join our team! In this role, you will be the go-to person for our customers experiencing technical difficulties with our products or services. You will diagnose and troubleshoot issues, provide clear solutions, and ensure a positive customer...
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F&A Operations Processing Senior Rep
2 weeks ago
Coimbatore, Tamil Nadu, India NTT DATA Services Full timeF&A – Operations Processing Senior Representative (Grade 03)Job Details:Identify the ownership pattern of the customers and the ultimate beneficial owner Screening all the Stakeholders/Customers in the sanction tools Awareness on the basic requirement in CDD & KYC Analyze transaction history against KYC Standards Data gathering for existing /new clients...
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F&A Operations Processing Senior Rep
2 weeks ago
Coimbatore, Tamil Nadu, India NTT DATA Full timeJob DescriptionF&A – Operations Processing Senior Representative (Grade 03) Job Details:Identify the ownership pattern of the customers and the ultimate beneficial ownerScreening all the Stakeholders/Customers in the sanction toolsAwareness on the basic requirement in CDD & KYCAnalyze transaction history against KYC StandardsData gathering for existing...
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F&A Operations Processing Senior Rep
2 weeks ago
Coimbatore, Tamil Nadu, India NTT DATA Full timeJob DescriptionF&A – Operations Processing Senior Representative (Grade 03) Job Details:Identify the ownership pattern of the customers and the ultimate beneficial ownerScreening all the Stakeholders/Customers in the sanction toolsAwareness on the basic requirement in CDD & KYCAnalyze transaction history against KYC StandardsData gathering for existing...
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Customer Service Representative
3 weeks ago
Coimbatore, India Zorient solutions Llp Full time**Job Summary** **Responsibilities and Duties** - Take part in daily stand-up meetings - Utilise and build FAQs, Solution Guides and Knowledge Base - Maintain up to date and accurate process documentation Compile requirements for IT fornew developments - Support requests from senior management **Required Experience, Skills and Qualifications** - Experience...
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HC & Insurance Operations Senior Rep.
2 days ago
Coimbatore, India NTT DATA Services Full timeGrade 3 - BPO Health Care and Insurance Operations Senior Representative Roles and Responsibilities: These individuals typically have knowledge of their work area but only general understanding of work outside their own area. They complete a variety of tasks which are standard and recurring. When the work is non-routine,...
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International Voice Processing
4 weeks ago
Coimbatore, India green scienx Full timeMaintaining a positive, empathetic and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Lead generation; Find contacts, mainly decision makers and people who influence decisions - Build and utilize your skill-set of speaking to Senior Management...
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Tele Caller Executive(Fresher)
3 weeks ago
Coimbatore, India Abira HC Solutions Full time**WE ARE LOOKING FOR ACTIVE SENIOR CALL CENTER REPRESENTATIVE** - Active listening and Clarity in Communicating with English fluency - Problem-Solving and Flexibility - Ability to Multitask - Persuasion - Team Spirit **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift - Evening shift - Morning shift Ability to commute/relocate: -...
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Senior Sales Representative
2 weeks ago
Coimbatore, India Ecolibrium Full timeAbout the Company:Ecolibrium’s mission is to help organizations achieve sustainable prosperity – a harmonious balance between people, planet and profit. Our digital platform SmartSense TM allows organizations to discover, improve, manage and report on ESG performance by capturing complex data through IoT networks and translating it into valuable...