Quality Assurance Coordinator

3 hours ago

Gurugram, India Onecom Full time

We're the UK’s leading business telephony and cloud communications provider.  Delivering IT services, contact centre technology, unified comms, fixed-line voice, connectivity, and managed cloud solutions. Join our Team as a Quality Assurance Coordinator Location: Gurgaon Hours: UK Shift About the role: Are you passionate about driving quality and continuous improvement? We’re looking for a proactive and detail-oriented Quality Assurance Coordinator to join our Delivery team at Onecom. In this pivotal role, you’ll help us maintain and elevate our high standards by auditing work, analysing processes, and identifying opportunities to improve how we deliver for our customers. You’ll collaborate across teams, influence change, and help shape a culture of excellence and accountability. What makes you a great fit: Experience in quality assurance or similar roles within service or delivery environments Strong analytical skills and a problem-solving mindset Excellent communication skills with a supportive and constructive approach Meticulous attention to detail and a focus on consistency Skilled in process mapping and documentation Collaborative and able to influence across teams Customer-focused with a strategic mindset Confident in holding teams accountable and driving improvement Able to simplify complex issues and present clear solutions Self-motivated, resilient, and results-driven Key responsibilities: Audit active projects, order cases, and offboarding to ensure quality and process adherence Analyse workflows to identify inefficiencies and blockers Document and maintain process maps and SOPs Deliver feedback and insights to leadership through reports and dashboards Highlight training gaps and support development of training programmes Promote a culture of continuous improvement across the Delivery team Identify and help resolve cross-team process roadblocks Support leadership in creating a positive, collaborative working environment Perks for our People: Holidays : 18 days annual leave, + 6 public holidays  Other Leave : 7 days casual leave, 7 days sick leave Development : In-House Training Academy Wellbeing : Mental Health support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.

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