Process Head
4 weeks ago
Job Description:
Budget Achievement
? To ensure the achievement of fixed budget in terms of volume, MS% ,disbursement
Value and Finance Income at each designated circles/ Geography
? To drive various new and existing Digital initiatives for the vertical
? To establish and maintain business strategies to meet Volume & MS% Targets.
? Productivity measurement:
? To ensure that employee productivity is improved & met month on month and to give
analysis to the circles.
? To ensure that IRR is improved or maintained to improve the returns with enhanced
profitability.
? Profitability : To ensure that IRR is improved or maintained to improve the returns with
enhanced profitability.
? Enquiry Management: Process design and continuous improvement of enquiry
management with time bound implementation of CRM for better customer service.
? Direct Marketing: To ensure the enquiry generation and closure of all direct marketing
leads.
? New Project : To partner with Business in initiation and execution of new project and
initiatives for vertical in order to scale up the business volume and Market share .
? Process Improvement and Quality Initiatives : Driving various process Improvement and
Quality Initiatives in concern Business vertical.
? MIS and Dashboards :
Creation of various Dashboards in Tableau in order to meet the Circle and BH
requirements .Ensuring timely and accurate reporting of information to relevant
stakeholders
Key Skills :
Car Loan
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Head Process Engineering
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