[15h Left] Servicenow Testing

2 weeks ago

Chennai, India HTC Global Services Full time
Work Place : Mepz, Tambaram

Requirements:

- 6+ years of experience in ServiceNow Implementations as a Functional Test Lead.- ServiceNow certifications, such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Test Engineer, etc., are preferred.- Proven track record of setting up ServiceNow projects, including business gathering, analysis, and documentation.- Practical proficiency in all types of testing including Business, Regression, Functional and more.- Strong knowledge of ServiceNow modules including ITSM, ITAM, CMDB, HRSD, ITBM, and more.- Hands-on experience configuring and customizing ServiceNow applications and modules such as Incident, Change, Problem Management, HAM, SAM, and CMDB.- Familiarity with Agile and Waterfall methodologies.- Proficiency with various testing methodologies and tools, such as Selenium, JIRA, or similar.- Excellent team management skills with outstanding communication and collaboration abilities.

Responsibilities:

- Partner with stakeholders to gather, analyse, and document detailed business requirements for ServiceNow implementations, integrations, and enhancements.- Translate business needs into technical requirements and design innovative ServiceNow solutions aligned with best practices and industry standards.- Provide expert advice on ServiceNow platform capabilities, features, and limitations to aid decision-making.- Conduct workshops, training sessions, and demonstrations to educate stakeholders on ServiceNow functionalities and best practices.- Collaborate closely with developers, business analysts, and stakeholders to ensure solutions meet business requirements, are effectively implemented, and achieve thorough test coverage for timely issue resolution.- Lead ServiceNow Platform design, considering integration and performance, and offer guidance on prototyping for faster design-to-deployment.- Provide technical guidance in platform development and platform-wide solutions.- Lead and manage testing for ServiceNow implementations, integrations, upgrades, and enhancements, while also mentoring and guiding team members in testing best practices, methodologies, and tools.- Develop comprehensive test strategies, plans, cases, and scripts based on business requirements and functional specifications.- Execute various types of testing including functional, regression, integration, unit, and user acceptance testing (UAT).- Identify, document, and prioritize defects, track them to resolution, and conduct regression testing, as necessary.- Proficient in-Service Catalog, Business Rules, UI Policies, UI Actions, Client Scripts, Server-side scripting, and ACLs.- Establish testing metrics, KPIs, and QA processes for improved effectiveness.- Conduct regular test status meetings and provide updates to stakeholders.- Maintain ServiceNow workflows, forms, reports, and dashboards to ensure efficiency and accuracy.- Work closely with the ServiceNow development team to understand the technical aspects of the solutions being developed.- Participate in the ServiceNow release management process, ensuring smooth deployments and minimal disruption to services.- Act as a liaison between business stakeholders and technical teams to ensure alignment and effective communication.

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