Technical Services Engineer
2 months ago
About the team
MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, as well as services such as , Cloud Manager, Compass to name a few. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor.
Why MongoDB is a fantastic place to work and build your career
Be a part of the company that’s reinventing the database, passionate about innovation and speed Enjoy a fun, inspiring culture that is engineering focused Work with exceptionally talented people around the globe Learn, contribute, and make an impact on the product and community
Cool things you’ll do
MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.
You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be providing an unparalleled customer experience by advising customers on strategies and documented practices for making best use of our products. You'll be an authority on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
What You Need/What we are looking for
While our ideal candidate will have a 3-5 years of proven technical experience, we consider all candidates with an eye for those who are self-driven, insatiably curious, and multi-faceted. It’s crucial that every candidate possess the following skills to effectively perform the type of investigative and diagnostic work expected of Technical Services Engineers:
Overwhelming desire to investigate and solve problems, with advanced diagnostic and troubleshooting skills Broad awareness of customer workloads and use cases, including performance, availability, and scalability Experience analyzing issues holistically, from the application tier through the database, down to the storage Ability to think on your feet, remain calm under pressure, and solve problems in real-time Comfortable working on the command line, in the GUI, and everywhere in between Excellent communication skills, both written and verbal Patience, empathy and genuine desire to help people Desire and ability to rapidly learn a wide variety of new technical skills Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek helpYour professional or self-taught experiences should have provided you with a strong understanding and grasp of three or more of the following areas:
Application Architecture Systems Administration - OS, Networking, Diagnostics Network Administration Development, automation, or hardware Prior knowledge of either AWS or another Cloud Provider platform Fundamental understanding of relational OR non-relational database systems, including administration and troubleshooting If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), Networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, GCP). Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
Bonus Points
Experience using or managing MongoDB or other database solutions (RDBMS or NoSQL) Experience using any cloud services stack such as AWS, Azure or GCP Technical writing and/or training Foreign language skills, a MongoDB or Cloud Certification, or previous support experience Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting Understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.) Experience coding or scripting in one or more of JavaScript, Python, Bash, Ruby, PHP, Java, C, C++, C#, Go, Node.js, Perl
Success Measures
In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training and begin taking cases alongside your peers and coaches. In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics. Also, you will be encouraged to handle technical escalations independently
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