Technical Services Manager

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Technical Services Manager

JLL Work Dynamics

Location: Gurgaon, India

Our client’s mission "to organize the world's information and make it universally accessible and useful" has helped it become one of the few companies in the world worth more than one trillion US dollars. 

The Asia Pacific region is an important part of our client’s success: occupying 80 offices across 13 countries. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enable their business to thrive. 

Kick start your career by working in a team managing some of the world's most inspiring office spaces. With nearly 12 million square feet of office space across Asia, there is plenty of room to grow The JLL account team has developed a unique culture, drawing and adapting from JLL and our client’s way of working and thinking.

This role is to manage technical services operations and team members across Hyderabad sites.

What this job involves:

Leading Technical Services

You will be responsible for delivering superior technical services overseeing all operations of all building systems, ensuring they run efficiently, safely and cost-effectively. In an exciting and dynamic environment you’ll achieve excellence in managing critical operations and programs onsite with our client. You’ll ensure the highest standards are delivered and best practices implemented consistently. You’ll partner with vendors providing your expertise in managing the client environment and technical services, with a focus on continuous improvement and risk management in partnership with multiple stakeholders such as site operations, sustainability and EHS team
 

Responsible for providing outstanding client service, you’ll lead, monitor and mentor to effectively control technical services activity. This role will also support local and regional initiatives by driving consistent improvements in implementation and service delivery.

This position has frequent contact with stakeholders requiring zero-downtime to client operations and ensuring all Client assets are maintained based as per JLL and client policiesDemonstrate excellent Leadership skills and be a good communicator who is able to quickly grasp stakeholder dynamics and needs in the AccountLead and help grow the Technical Services Team by being a positive role modelEnsure client infrastructures are resilient and understand the critical MEP systems on site including UPS, generator, fire alarm etc. with an ability to support client security teams and their systemsResponsible to manage 24-Hr emergency alarms on client premiseMust be prepared to manage call-outs and support out of normal working hours where applicableWork closely with the Site Services Manager and the Team to support smooth daily operationsPrepare and present Monthly Management Reports (MMRs) for Technical Services highlighting each month’s progress and achievements to the client.Support JLL EOS CMO program and timely Incident Management/ReportingBe diligent and decisive in ambiguous situations.Carry out ad-hoc surveillance walk throughs to ensure Quality and Safety are promoted at Site consistently.Manage all building automation systems (BMS, Lighting Control system, BOS)Manage, supervise and develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality of service.Responsible for client premise inspection and safety standards are used to comply with client, JLL and local guidelinesResponsible for managing the building shutdown activities and coordination support to stakeholdersSupporting stakeholders to any request related to facilitiesFacilitate the 6-monthly/Annual emergency fire drillCoordinate special projects as directed by JLL or clientEnsures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAsHave an innovative and growth mindset

Act as a coach and mentor

You’ll play a key role in actively encouraging an environment that supports teamwork, cooperation, performance excellence and personal success. You’ll play the role of coach, motivating and developing team members through regular assessments of service delivery and always seeking to improve where possible.

Prioritizing the facilities needs—always

Experienced in technical services, you’ll be on top of all the mechanical, electrical, plumbing and civil works needed while managing facilities. Likewise, you’ll play an essential role in reducing workplace risks by maintaining visibility of maintenance, routine inspections and scheduled down times. You’ll stay in close contact with teams for all facility related issues, ensuring total compliance with all legal and technical services related process, procedure and standards. You’ll be hands-on in your approach and while able to periodically review logs, checklists and maintenance schedules, you’ll also spearhead and implement cost saving and energy programs for sustainable operational building, improving efficiency and minimising environmental impact will see you succeed in this role. 

Putting critical plans and reports in place

Planning is a big part of your mandate. In this role, you’ll take charge of planning and managing technical services budgets and contracts. Your expertise will be essential in planning and developing recommendations and effective inventory and planning management. You’ll be performing regular audits and provide support to external audits with a focus on technical services requirements, risk management and energy management. You’ll strive to keep any down time to a minimum by setting up best practices that promote seamless service delivery to our client. Your analytical skills will also come in handy, as the role requires you to record and report data accurately.

Winning our clients trust

As Technical Services Manager, you’ll be working with our client and will build strong relationships through your proactivity and engagement. You’ll make sure that the client expectations are met each and every time, being the go-to person for any technical services related queries. Generate reports and conduct presentations during client reviews as per the service delivery requirements.

Sound like you? To apply you’ll need to be:

Experienced in Technical Services

For this role, you’ll need a minimum of 7-10 years experience in engineering or technical services delivery in a facilities management environment. This should include a minimum of 7 years experience in managing the team and contract of works. Furthermore, a robust knowledge of occupational safety requirements, sustainability, and improvement initiatives may help you land the job.

A degree or a professional qualification in Engineering / Technical Services is mandatory.

Certification in Sustainability such as LEED, WELL, etc is an added advantage. 

Certification in Project Management such as PMP etc. is an added advantage. 

Experience in digital buildings including IOT based system knowledge is an added advantage. 

Experience in managing minor projects will be an added advantage.

Well rounded skills

As Technical Services Manager, you will undeniably have very robust technical skills, for this role we’re looking for the full package, so you’ll need to demonstrate your expertise in interacting with a wide range of stakeholders and team members. Impeccable people skills will be a must have for this role as you’ll enjoy working within a diverse and inclusive team. You’ll take the time to listen to people in order to apply your expertise and create maximum positive impact. May need you to be available to support 24/7 during an emergency situation. Good knowledge of budget related expertise is expected. You will be interacting with multiple stakeholders. Demonstrated experience with continuous improvement initiatives

An eye for detail

Do you have an eye for detail? Attention to detail combined with high level analytical skills are vital for success in this role, you’ll analyse qualitative and quantitative information and translate this into strategic deliverables. Excellent verbal and written communication skills as you will be interacting with regional level stakeholders.

Great organisational skills

We operate in a fast paced, high volume environment and are versatile in meeting client changing needs and requirements and you’ll need to keep up to speed. To do so you’ll have great time management and organisational skills, be good at meeting deadlines and be able to adapt to changing requirements. 

Strong analytical and administration skills

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your

ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

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