▷ [High Salary] VP Vendor Management -BPO/KPO/ITES

2 weeks ago


Delhi, India Mancer Consulting Services Full time
VP, Vendor Management/Business Executive for Global Business Process Organization

Location: Gurgaon

What you will be doing

- Streamline, automate and bring visibility in workforce management with partners and inhouse team.- Build world class analytics and business intelligence; manager and operate partner contracts.- Drive performance with vendors, continuously benchmark and get the best services for the company and our clients.- Manage, streamline and automate audits and billing validations.- Establish and drive Vendor Governance and Management from operations and transformation perspective.- Manage go-to-market (GTM) strategy for all partners and support end-to-end transitions, if required.

What you bring

- Excellent verbal and written communication skills.- BPO/Contact Center experience is a must.- Must have strong experience in vendor management, Vendor Governance and workforce management- Ability to identify, address and resolve employee related issues.- Vendor management, billing, metrics and analytics experience is a must.- Excellent customer service skills that will help deliver exceptional value for internal and external clients. build high levels of customer satisfaction for internal and external clients.- Strong organizational, team building, coaching, mentoring and decision-making skills.- General business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence.
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