VP Vendor Management
2 weeks ago
Location: Gurgaon
What you will be doing
Streamline, automate and bring visibility in workforce management with partners and inhouse team.
Build world class analytics and business intelligence; manager and operate partner contracts.
Drive performance with vendors, continuously benchmark and get the best services for the company and our clients.
Manage, streamline and automate audits and billing validations.
Establish and drive Vendor Governance and Management from operations and transformation perspective.
Manage go-to-market (GTM) strategy for all partners and support end-to-end transitions, if required.
What you bring
Excellent verbal and written communication skills.
BPO/Contact Center experience is a must.
Must have strong experience in vendor management, Vendor Governance and workforce management
Ability to identify, address and resolve employee related issues.
Vendor management, billing, metrics and analytics experience is a must.
Excellent customer service skills that will help deliver exceptional value for internal and external clients. build high levels of customer satisfaction for internal and external clients.
Strong organizational, team building, coaching, mentoring and decision-making skills.
General business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence.
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