Process Excellence Manager

2 weeks ago


Bengaluru, Karnataka, India e-Hireo Full time

JOB DESCRIPTION

Experience : 5 - 7 Yrs

Location : Bengaluru

Designation : Process Excellence Manager

Overview:

We are looking for an experienced Process Excellence Manager with 5-7 years of expertise in managing process improvement projects, focusing on process standardization and enhancements. The ideal candidate will have a strong background in driving the evolution of operational processes towards higher maturity levels, especially within customer support, telesales, verification, and collections operations.

Key Responsibilities:

  • Lead in-house process standardization and improvement projects, focusing on defining and improving operational processes.
  • Create comprehensive process documents, including SIPOC, process flows, Swim lanes, desktop procedures, and value stream mapping, to visualize current workflows and pinpoint areas for standardization and efficiency improvements.
  • Develop performance metrics and KPIs aligned with standardization goals, monitor progress, and propose corrective actions to meet process improvement targets.
  • Ensure defined processes are consistently followed, documented, and controlled, while also identifying opportunities for enhancing process maturity.
  • Collaborate with leadership and functional teams to align business objectives with process improvements and standardization initiatives, ensuring compliance with best practices and regulatory requirements.
  • Conduct detailed gap analyses and process assessments to identify inefficiencies, areas of risk, and opportunities for streamlining and enhancing performance.
  • Lead cross-functional teams to implement process improvements
  • Provide leadership in the design and implementation of process automation and digital solutions where applicable, to reduce process variance and improve accuracy.
  • Mentor and train junior team members and cross-functional teams in process improvement practices, fostering a culture of continuous improvement and operational excellence.
  • Oversee process audits and internal reviews to ensure adherence to standardized processes and identify further optimization opportunities.

Requirements:

  • Bachelor's Degree
  • 5-7 years of experience in process excellence, or continuous improvement, with hands-on experience managing process improvement projects.
  • Sigma Black Belt Certification.


  • Bengaluru, Karnataka, India Finnovation Tech Solutions Private Limited Full time

    Job DescriptionJob Title: Process Excellence ManagerLocation: Bengaluru | Department: Operations | Reports To: General Manager - Operations StrategyAbout the Role:Are you passionate about driving efficiency, optimizing workflows, and standardizing processes We are looking for a Process Excellence Manager with 5-7 years of experience in process improvement,...


  • Bengaluru, Karnataka, India Pierian Services Full time

    Designation – ProcessExcellence & Quality Assurance TeamGrades - AM/ManagerLocation - BangaloreRole: Assistant Manager-Process Excellence (PE) and QualityAudit (QA) The Company runs a large-scale operation with complexities around processes, multiple systems, and touch points to deliver to the customer. The operations are highly people-dependent,...


  • Bengaluru, Karnataka, India Pierian Services Full time

    Designation – ProcessExcellence & Quality Assurance TeamGrades - AM/ManagerLocation - BangaloreRole: Assistant Manager-Process Excellence (PE) and QualityAudit (QA) The Company runs a large-scale operation with complexities around processes, multiple systems, and touch points to deliver to the customer. The operations are highly people-dependent,...


  • Bengaluru, Karnataka, India Pierian Services Full time

    **Designation:** ProcessExcellence & Quality Assurance Team **Grades:** AM/Manager **Location:** Bangalore The company operates a large-scale business with complexities in processes, multiple systems, and touch points to deliver to the customer. The operations are highly people-dependent, process-focused, and significantly interdependent through multiple...


  • Bengaluru, Karnataka, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.Role: Manager - Process Excellence.Experience: 2+ Years.Location: Bangalore.About MarketStarIn everything we do, we believe in creating growth, for our clients, our employees and our community. For the past 35+ years, we have...


  • Bengaluru, Karnataka, India Synedyne Systems Full time

    Synedyne Systems is committed to delivering high-quality products to our customers. We are seeking a highly skilled Quality Manager to join our team and drive excellence in our processes.The successful candidate will have extensive experience in Automotive Industry quality assurance and will be responsible for ensuring that our processes meet system...


  • Bengaluru, Karnataka, India Supertails Full time

    Supertails is a first-of-its-kind platform that supports the ever-increasing pet parent community by providing trustworthy veterinary care, training services, and a one-stop solution for pet food and supplies.Supertails is revolutionizing pet care with a comprehensive ecosystem designed to meet every pet parent's needs. From online vet consultations with our...


  • Bengaluru, Karnataka, India Supertails Full time

    Supertails is a first-of-its-kind platform that supports the ever-increasing pet parent community by providing trustworthy veterinary care, training services, and a one-stop solution for pet food and supplies.Supertails is revolutionizing pet care with a comprehensive ecosystem designed to meet every pet parent's needs. From online vet consultations with our...


  • Bengaluru, Karnataka, India Meesho Full time

    Job DescriptionAbout The TeamGrocery has the biggest share of the overall retail spend in India and is projected to be an $800B market in 2024-25, of which the majority contribution comes from non-Metro cities. The grocery market in Metro has become crowded with a lot of players trying to solve the supply chain but the higher cost of logistics restricts...

  • Process Excellence

    2 weeks ago


    Bengaluru, Karnataka, India myGwork Full time

    This job is with Diageo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description : Job Title- Process Excellence & Transformation Leader Ab PROFILEJob Title: Process Excellence & Transformation Leader Level: L4A Reports To: Head - Change,...


  • Bengaluru, Karnataka, India Razorpay Full time

    Razorpay was founded by and Harshil Mathur in . Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses...


  • Bengaluru, Karnataka, India Demographic HR Services Full time

    We're looking for a Process Excellence Leader to join our team at Demographic HR Services. As a key member of our organization, you'll play a critical role in driving process excellence and continuous improvement across our operations.The successful candidate will have a strong background in quality management and leadership, with a minimum of 7 years of...


  • Bengaluru, Karnataka, India ADM Full time

    Job SummaryThis Process Excellence Analyst position is responsible for driving process excellence within the finance organization at ADM. The successful candidate will have extensive experience in process improvement, Lean Six Sigma, and project management. They will work closely with cross-functional teams to identify opportunities for improvement, develop...


  • Bengaluru, Karnataka, India Amazon Full time

    Operations Leadership OpportunityAmazon is expanding its Quick Commerce business and needs experienced leaders to manage the growth. As a Cluster Manager, you will oversee the operations of multiple dark stores, driving productivity, quality, and customer satisfaction.About the RoleKey responsibilities include:- Ensuring a safe work environment for all...


  • Bengaluru, Karnataka, India Demographic HR Services Full time

    Process Improvement and Leadership OpportunityWe are looking for a skilled professional to join our team as a Process Excellence Lead. In this role, you will be responsible for driving process improvements and leading teams to excellence. Your key responsibilities include owning KPIs, innovating and improving processes, and collaborating across teams.Your...


  • Bengaluru, Karnataka, India Demographic HR Services Full time

    Pursue a Rewarding Career with Demographic HR ServicesWe are on the lookout for a skilled individual to fill the role of Process Excellence Lead. If you're enthusiastic about driving continuous improvement and data-driven decision-making, this could be your ideal opportunity.About the Position:In this capacity, you will be responsible for driving excellence...


  • Bengaluru, Karnataka, India Meesho Full time

    Meesho's Fulfilment and Experience (F&E) team is revolutionizing the e-commerce landscape in India. As a Senior Associate/ Assistant Manager, you will play a pivotal role in shaping the experience of Bharat's next billion e-commerce users.We're an eclectic mix of over 100 professionals, driven by first principles of problem-solving. Our diverse skill sets...


  • Bengaluru, Karnataka, India MUFG Full time

    About MUFG Global Service MGS MUFG Bank Ltd is Japan s premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Bank s parent Mitsubishi UFJ Financial Group Inc ...


  • Bengaluru, Karnataka, India Brick & Bolt Full time

    BricknBolt is a managed marketplace providing construction services. We are category creators and front-runners in space, solving one of the most complex business problems and creating an ecosystem of trust for stakeholders – customers, construction professionals, and material vendors. Construction has been a highly unorganized and severely tech-deficit...


  • Bengaluru, Karnataka, India Synedyne Systems Full time

    Our VisionSynedyne Systems aims to become a leader in product development, with a focus on innovation and quality. We are seeking a Quality Manager to drive our Integrated Management System and ensure excellence in all aspects.ResponsibilitiesThe Quality Manager will be responsible for:Establishing, implementing, and maintaining the Integrated Management...