Debt Collection Manager

3 weeks ago

Delhi, India A-Sphere Full time

Key Responsibilities

  • Managing the Debt Collection Process: Leading the debt collection team, monitoring and controlling customer interaction at all stages (from initial reminders to debt recovery).
  • Developing and Implementing Improvement Strategies: Creating and executing initiatives to improve the

effectiveness of debt collection, considering the specifics of short-term and long-term loans as well as vehicle and

motorcycle secured loans.

  • Monitoring and Analyzing KPIs: Regularly monitoring key performance indicators (KPIs) such as Recovery Rates, Roll Rates, Cost of Collection, and other operational metrics.
  • Team Management: Setting and overseeing the achievement of team and individual KPIs, leading regular meetings, and coordinating the collection team's activities.
  • Communication Channels Development: Implementing and optimizing communication channels for customer interaction, including IVR, SMS, push notifications, email, and others, to improve collection efficiency.
  • Cross-department Collaboration: Coordinating with the Quality Control team, analysts, BI developers, and IT to develop effective scripts, improve processes, and implement technological solutions.
  • Planning and Strategy: Developing and regularly updating a roadmap for key work areas, including setting priorities and goals for the team.
  • Working with Analysts and IT: Formulating and assigning tasks for analysts, BI developers, and the IT team,

collaborating closely for process optimization.

  • Reporting and Communication with Management: Conducting regular reporting meetings with company

leadership, presenting performance results, and providing suggestions for process improvements.

Requirements

  • Work Experience: 3 to 6 years of experience in debt collection or customer-facing roles in financial institutions (banks, collection agencies, fintech companies).
  • Managerial Experience: Experience managing teams of 3 or more people is an advantage.
  • Technology Knowledge: Experience with collection systems, client request aggregation platforms, and an understanding of telephony dialer systems.
  • Language Skills: Proficiency in spoken English (B2 level or higher).
  • Technical Skills: Proficiency in MS Office (Excel, PowerPoint); knowledge of SQL is an advantage.
  • Additional Preferences: Analytical or consulting experience is an advantage.
  • Education: Higher education in Mathematics or a technical field.

  • Debt Collection Manager

    4 days ago

    Delhi, Delhi, India A-Sphere Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Key ResponsibilitiesManaging the Debt Collection Process: Leading the debt collection team, monitoring and controlling customer interaction at all stages (from initial reminders to debt recovery).Developing and Implementing Improvement Strategies: Creating and executing initiatives to improve theeffectiveness of debt collection, considering the specifics of...

  • Debt Collection Officer

    2 weeks ago

    Delhi, Delhi, India White Lotus Connect Full time

    We Are Hiring Tele-Calling Executives And Field Executives For The Collection Process Of Multinational, Indian Banks And NBFC's. You Will Be Responsible For Calling and Collecting The Outstanding Dues Of The Customers. DRA-CERTIFIED (Debt Recovery Agent) Executives Are Preferred. **Responsibilities**: As a Debt Recovery Agent, your primary...

  • Debt Collection Coordinator Female

    1 week ago

    Delhi, Delhi, India Om placement services Full time

    A Debt Collection Coordinator's primary responsibility is to assist in the process of recovering outstanding debts owed to a business or organization - They work with debtors to negotiate payment plans, manage accounts, and ensure compliance with legal and ethical standards in debt collection practices. This role often involves tracking outstanding debts,...

  • Debt Collection Executive

    1 week ago

    Ramesh Nagar, Delhi-NCR, India Dealz Management Technologies Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    A debt collector's job is to pursue and recover overdue payments from individuals or businesses by communicating with debtors, negotiating payment plans, maintaining accurate records, and ensuring compliance with all relevant legal and company policies. Key responsibilities include initiating contact with customers to discuss outstanding debts, evaluating...

  • Debt Collection

    1 week ago

    Delhi, Delhi, India Al- fahad Full time

    **Job Title: Debt Collection - International Process** **Location**: Delhi, India **Salary**: ₹25,000 to ₹40,000 per month **Shift Timing**: Night Shift (Work from Office) **Working Days**: 5 Days a Week **Key Responsibilities**: - **Debt Collection**: Contact international clients to recover outstanding debts in a professional and courteous manner. -...

  • Debt Collection

    1 week ago

    Delhi, Gurugram, NCR, Noida, India Agrima Services Full time US$ 50,000 - US$ 1,00,000 per year

    Job descriptionHiring For USA Debt CollectionLocation - NoidaFor more info only whatsapp ur resume istIndustry Type: BPM / BPO

  • Telecaller - Loan Debt Collection

    1 week ago

    Vikas Puri, Delhi, Delhi, India Hifly Jobs Full time

    Required callers for Banking Debt collection

  • International Debt Collection

    4 days ago

    Janakpuri, Delhi, Delhi, India Virtualteam Finserv Private Limited Full time

    Key Responsibilities: ❖Client Identification: Utilize various online platforms to identify clients with outstanding debts. Conduct thorough research to gather relevant information about clients and their financial status. ❖Data Management: Maintain an organized database of clients, their outstanding dues, and other relevant information. Regularly...

  • Tele-Caller (Domestic Debt Collection)

    3 weeks ago

    Delhi, India ASV Consulting Services Full time

    Tele-Caller (Domestic Debt Collection) Company Name:X Job Location: Okhla Phase 2, New Delhi language - hindi must , english basic Position: Tele-Caller (Domestic Debt Collection) Industry: BPO / Collection Services Job Type: Full-Time Working Days: 6 days a week Key Responsibilities: Make outbound calls to customers for domestic debt collection....

  • Tele-Caller (Domestic Debt Collection)

    2 weeks ago

    Delhi, Delhi, India ASV Consulting Services Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Tele-Caller (Domestic Debt Collection)Company Name:XJob Location: Okhla Phase 2, New Delhi 110020language - hindi must , english basicPosition: Tele-Caller (Domestic Debt Collection)Industry: BPO / Collection ServicesJob Type: Full-TimeWorking Days: 6 days a weekKey Responsibilities:Make outbound calls to customers for domestic debt collection.Communicate...