Associate/Senior Associate

4 weeks ago


bangalore, India Cashfree Payments Full time
Roles & Responsibilities:
Merchant query resolution in a timely manner to ensure the best possible customer experience
Handling merchant queries on email, chat and call
Query resolution for the internal customer i.e. Business Team
Adhering to customer support guidelines to ensure correct resolution
Maintaining TAT as per SLA for the process
Required Skills:
Minimum 2-4 years of relevant experience in customer support, managing L2/L3 escalations and should be from an Online Payments or B2B Fintech background
Proficient in verbal and written English
Candidates who have already worked with Intercom, Front, Freshdesk, or any customer support CRM would be preferred
Process-oriented, proactive, and result-driven individual
Strong interpersonal skills with the ability to understand the merchant’s requirements to ensure proper resolution
Quick learner with an analytical mind to understand back-end operations and fintech product
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