SaaS Ops

1 month ago

Hyderabad, India SkySys Full time
Position:

SaaS OpsLocation:

100% Remote (candidate can work from anywhere in India)Duration:

Long Term ContractWorking Hours:

Indian time zoneResponsibilities:

Participates as a member of a backend technical team. Performs basic analysis of functional or service requirements using fundamental understanding of Technology and Business process or problems.Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.Evaluate unique or complex installations or configurations and make recommendations for resolution.Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity. Resolves technical issues of moderate complexity within a given technical area.Partners with members of a given team or other teams as appropriate. Identifies potential escalations and proactively alerts management.Provides solutions to prevent problems from occurring in area of responsibility including patch management. Reviews, implements, and verifies changes/solutions of medium complexity and risk.This member needs to work in rotational shifts(Morning 8 AM to 4PM, Afternoon: 2PM to 11PM, Night: 10PM to 7 AM)Desired Skills/Experience/Qualifications:

Bachelor's degree in Management Information Systems or Computer Science or equivalent experience and a minimum of 4 years of related experience1-7 years experience in relevant technologies and customer environments.Relevant industry qualification where applicable.Good verbal and written communication skills. Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, microservices, serverweb related applications).Intermediate skills in scripting and or programming language. Knowledge and experience with Observability products.Strong initiative, problem solving, priority setting, and collaboration skills. Good organizational and analytical skills.Exhibits a high level of initiative and integrity. Possess creative ability, credibility and self confidence.

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