Google Workspace Admin

4 weeks ago

Hyderabad, India ATMECS Global Inc Full time

Position: Google Workspace Admin       

Location: Bengaluru, Coimbatore, and Hyderabad  

Exp. Level - 7 to 10 Yrs

Shift: 8 PM - 5 AM IST


Work Mode: Hybrid only for Bengaluru / In-person 5 days a week for Hyderabad and Coimbatore


Position Summary:


The SaaS Infrastructure Engineer will be responsible for the administration, maintenance, and optimization of our SaaS (Software as a Service) tools and platforms. The ideal candidate will have a strong background in managing various SaaS applications such as Google Workspace, Slack, Zoom, Box, and LDAP. This role involves ensuring smooth operations, collaborating with cross-functional teams, and implementing best practices to enhance productivity and security.


What you'll do:


  • Manage and administer Google Workspace, Slack, Zoom, Box, and LDAP to ensure reliable and secure operations.
  • Handle employee onboarding and manual offboarding requests, ensuring smooth access provisioning and removal across SaaS tools.
  • Configure and manage Slack apps to streamline workflows and enhance team collaboration.
  • Maintain and update the Google Marketplace with relevant apps and extensions to support business needs.
  • Process Slack channel share requests, providing necessary permissions and access to team members.
  • Collaborate with cross-functional teams to gather requirements and implement solutions that leverage SaaS tools effectively.
  • Troubleshoot and resolve any issues related to SaaS applications, working closely with support teams and vendors if necessary.
  • Implement security best practices and ensure compliance with data protection regulations across SaaS platforms.
  • Monitor and analyze the performance of SaaS applications, identifying areas for optimization and scalability improvements.
  • Document processes, configurations, and troubleshooting steps for reference and training purposes.
  • Stay up-to-date with industry trends and emerging technologies related to SaaS infrastructure.


What we are looking for:


Should have hands-on/working knowledge in Enterprise SaaS applications administration and Operations, of a minimum of at least 7+ years, including but not limited to:


  • Google Workspace Administration
  • Slack Administration
  • Zoom Administration
  • Box Administration
  • LDAP Administration
  • Employee onboard/manual offboard request
  • Slack apps
  • Google Marketplace
  • Slack channel share request
  • Work independently on SSO integrations in One Login.
  • Review existing run books and identify gaps to improve them
  • Work independently to triage, process, and resolve operational requests & take escalations from the Ops team.
  • Escalate to the Ops team and Identity Engineering team for advanced support and commitments to request SLAs.
  • Possess technical knowledge, training, and experience, consistent with high professional and industry standards, and will perform the Services in a professional and workmanlike manner.
  • Hands-on experience with SaaS administration at scale. Able to work independently at triage and resolution of incoming requests of the team.
  • Operate 24x5, US time zones friendly 
  • Self-motivated and quality-driven, working professionally and collaboratively to resolve customer requests with attention to detail.
  • Good customer service spirit, confident working on operational tasks, and interacting with non-technical users and 3rd party vendors across a wide variety of applications.


Note: Candidate who has strong experience on Google Workspace or G-Suite or Slack or Zoom or LDAP only appy or else do not

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