Network Consultant

3 weeks ago

bangalore, India Vodafone Full time

Role Purpose

Network Consultant (level2 per E&Y mapping) - Customer facing technical service desk, graduate engineer (BE / BTech) with adequate knowledge of networking (cisco certified preferred). Role purpose is to provide technical service desk support to Premium service customers with complex solutions and complex SLA requirements in a 24/7 shift based working environment

Role description

To initiate triage and perform pro-active analysis for all service requests. Support the day to day operations with Change & Fault management by adopting ITIL industry standards. Responsible for adhering to SLA and ownership on service requests throughout the life cycle. Responsible for transferring tickets to L2 engineers and other necessary respective teams for service request implementation. Responsible for adhering to process framework outlined for profile. Zero misses on process and escalations To coordinate with Vendors and 3rd Parties on priorities based in situation and impact to customer business Ensure customers are regularly updated about the ongoing service requests.. Individual has to be confident and should be able to handle customer effectively (Individual would need to join customer bridge calls for troubleshooting or during an escalation to keep customer appraised of progress) Individual should effectively multi task and also is responsible for queue management

Desired Profile

Essential: CCNA desirable with 1 year NOC experience with technical profile background.

Desired: Experience in WAN technologies and troubleshooting is an added advantage. Very Good customer handling skills and Communication should be very good as we deal with Customers across the GLOBE

Educational Qualification

Essential: Candidate should have engineering background. BE/BTECH. CCNA certification desirable.

CCNA trained

Post-Graduation in Advanced Networking preferable

Other details

Job Location - BANGALORE

Work mode- Hybrid 

Designation - AM

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