Sales Quality Assurance Specialist

2 weeks ago


india curelink Full time

Curelink provides doctors with a virtual care team consisting of experts like dieticians, yoga & and fitness coaches, mental health experts, etc. This enables them to provide better support which is available even out of the clinic, provide better counseling via subject matter experts, and ensure better compliance with timely follow-ups on WhatsApp and calls.

This is a novel concept and Curelink is the first HealthTech company to offer this to doctors in India. The company is founded by IIT Roorkee Alums and backed by top investment firms like Elevation Capital & Venture Highway and is operating in 7 cities with more than 1000 doctors using us to deliver better care to more than 50000 patients with 4000 new ones being added every month.


Responsibilities


  • Quality Management Framework for Sales.
  • Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quality call.
  • Design and Develop evaluation programs that analyse critical performance behaviour's and metrics to the sales organization.
  • Unearth root- cause of problems, possible solutions and provide actionable insight for performance improvements.
  • Establish a process involving sales TL / Manager to disseminate the information to ensure improvements.
  • Provide feedback to the leadership on agents' skills and work approach.
  • Generate insights for Continuous Sales Process and Product Improvement.
  • Capture the voice of the customer from call analysis and provide actionable inputs to sales agents/TLs and category leader and other relevant stakeholders.
  • Articulate operational issues and trends to management.
  • Identify areas of improvement in associates' performance through trending and analysis. Initiate process improvements to effectively align teams' capabilities with current and future needs.
  • Call audit and Monitoring.
  • Conduct daily call audit of at least 30 calls / 240 mins- capture evaluation of calls on the system and with the respective TLs and Category Leader.
  • Leader - Shadow at least • 70 calls per week.
  • Keep a track of good calls / bad calls and playing them to the TLs/agents.
  • Design and create weekly quality check reports and scorecards.
  • Present Monthly, Quarterly and Yearly Assessments of the Teams performance.
  • Pitch to atleast 5 patients in a week to understand the patient persona.
  • Responsible for the training of new joiness.


Requirements


  • Degree preferred - Graduation.
  • Certificate in quality assurance is a plus.
  • Minimum 3 years of experience as a quality assurance specialist.
  • Should have good know about CRM and other tools. (Eg. Zoho CRM and Metabase)
  • Solid knowledge of relevant regulatory standards.
  • Good communication skills, both verbal and written.
  • Excellent data collection and analysis skills.
  • Strong attention to detail


  • india Snaphunt Full time

    The Offer Work in a company with a solid track record of performance Join a well known brand within Hospitality Flexible working options The Job Your responsibilities will include: Test, inspect, and audit meat products, recipes, and website content – using various methods and tools, such as sampling, tasting, checking, and reporting Ensure that...


  • india Carnivore Style Full time

    Carnivore Style – Your #1 Resource On All Things Meat-Related – is looking for a Quality Assurance Specialist! Join us – salary ranges from $6,000 to $7,500 per month, plus other perks and benefits.  If you want to know more about what we do (and what you will be doing), visit our website’s page and check out our online community of meat lovers!...


  • india Deloitte - Recruitment Full time

    Job Description Role: Quality Assurance Specialist (Pensions)  Start Date 3rd June Contract Length: 6 Months (likely to extend) Location: London (2-3 days on-site) Rate: Competitive Reporting to the QA Manager in the Risk and Compliance Team, you will provide confidence that the core Operations processes are delivering to the defined quality...


  • india MB&A Full time

    Job Description Quality Assurance / Quality Control Specialist - Medical ImplantsResponsibilities:Independently coordinate and execute multiple quality assurance tasks, including: Quality assurance inspectionsInterim controlsIncoming goods inspections Utilize optical measuring devices and high-quality testing and measuring equipment to inspect our implants...


  • india PSC Biotech Ltd Full time

    Job Description About PSC Biotech     Who we are?  PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management...


  • india MiCo2 Group, LLC Full time

    Job Description MiCo2 Group, LLC is currently seeking 10 agents for Quality Assurance Specialists. Provide feedback on the level of customer service and processes for various companies! We are recruiting exceptional independent contractors to provide their insight while working from home. This is a part-time opportunity!You will be contacting companies...


  • india Booth and Partners Pte Ltd Full time

    Job Description Job Summary A Quality Assurance Team Leader will be responsible for supervision, training, and development of Quality Assurance Specialists under him/her and will help ensure the delivery of exceptional service quality to our clients. He/she will be the second-in-command of the Sr. Quality Assurance Team Leader and will support the Quality...


  • india Booth and Partners Pte Ltd Full time

    Job Description About the Client:Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines.Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of...


  • india Fast Fit Full time

    Job Description * Conduct thorough quality reviews of data, documentation, and reports to ensure accuracy and adherence to established standards.* Identify and resolve discrepancies or errors in data entries, records, and processes.* Collaborate with cross-functional teams to provide feedback and recommendations for process improvements.* Maintain detailed...


  • india Superior Virtual Solutions, LLC Full time

    Job Description This is a remote position. Superior Virtual Solutions, LLC is currently seeking 10 agents for Quality Assurance Specialists.Provide feedback on the quality of customer service and care provided by various companies! We arerecruiting exceptional independent contractors to provide their insight while working from home. This is a part-time...

  • Gm- Quality Assurance

    4 weeks ago


    India DSRP Enterprises Full time

    **Responsibilities**: Overall responsibility in handling global customer complaints with an objective to achieve six sigma level of performance. Improving the overall customer relationship globally, making customers aware of organization’s quality procedure. Acknowledging complaints promptly and responding to them within set time limits, systematically and...


  • india Agensi Pekerjaan BTC Sdn Bhd Full time

    Job Description Open Position: Senior Software Quality Assurance Specialist (MNC IT Service Provider) An MNC IT services provider is seeking for Senior Software Quality Assurance Specialist to join the team and be based in the Kuala Lumpur office.Key requirements include: Strong experience in technical business analysis, gathering business requirements and...


  • india Booth and Partners Pte Ltd Full time

    Job Description About the Client: Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines.Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of...

  • Quality Assurance

    4 weeks ago


    India AIRVision Infinity Full time

    **Quality Assurance -(1 Position), 2-3 Years** - Hands on with Manual Testing - Worked on Automated Testing of UI - Aware of at least one API Testing methodology or Tool - Understanding of Database concepts - Relation


  • India Piramal Enterprises Full time

    Business: PPL Digwal Department: Quality Assurance Location: Digwal Job Overview: To perform Quality Assurance actives as per GMP & Safety Travel Requirements: NA Reporting Structure: Reports to Manager - QA Key Stakeholders: Internal: Production, QC & Safety External: NA **Experience**: - 6-10 Year Experience in AQA


  • india Upwork Full time

    One of Upwork's largest clients, an American multinational technology company, is in search of a Spanish Speaking M365 Quality Assurance Specialist with strong communication skills and knowledge on M365 technologies. As a Quality Assurance Specialist , you will play a pivotal role in assessing, monitoring, and enhancing the quality of support services...


  • india Waterfront Restoration LLC Full time

    Job Description Do you love Minnesota lakes? Do you want to work near the lake all summer and get paid while doing it? Would you enjoy playing a critical role in ensuring clients are being delivered the highest quality lake weed removal service?Well, we have the job for you! Join our growing team of dive team members that jump in and clean out those annoying...


  • india D2N Solutions Full time

    Company Description D2N Solutions is a company that specializes in providing talent and solutions to help businesses build teams. Their team consists of recruitment, compliance, finance, and marketing experts who understand the challenges faced in today's employment climate. They offer all-inclusive support to clients and candidates, focusing on their needs...


  • India D2N Solutions Full time

    Company Description D2N Solutions is a company that specializes in providing talent and solutions to help businesses build teams. Their team consists of recruitment, compliance, finance, and marketing experts who understand the challenges faced in today's employment climate. They offer all-inclusive support to clients and candidates, focusing on their needs...


  • india Culimer USA LLC Full time

    Job Description - Conduct quality inspections of products to ensure they meet company standards and comply with FDA regulations.- Use various measuring tools such as micrometers, calipers, and coordinate measuring machines to perform accurate measurements.- Analyze data and test results to identify any deviations or non-conformities.- Collaborate with...