Gm- Quality Assurance
3 weeks ago
**Responsibilities**:
Overall responsibility in handling global customer complaints with an objective to achieve six sigma level of performance.
Improving the overall customer relationship globally, making customers aware of organization’s quality procedure.
Acknowledging complaints promptly and responding to them within set time limits, systematically and fairly.
Gathering information from relevant functions including sales, marketing, production, dispatch, stores, purchase, QC and R&D to understand the problem & address the root cause.
Co-ordinate with customer to provide immediate corrective action (technical solution)
Ensuring preventive action with an objective to achieve operational excellence not only from a Quality perspective but also from a safety, environment & health perspective.
**Role**: GM- Quality Assurance
**Industry Type**: Speciality Chemicals
**Department**: Quality Assurance
**Employment Type**: Full Time, Permanent
**Education**:B. Tech / M. Tech / M.Sc (Organic Chemistry/Analytical Chemistry)
Work Experience: 15-20 years in the Quality control/ Quality assurance/analytical lab Pharma/Chemicals/Paint industry
Job Skills
Ability To Perform Under Pressure
Analytical Skills
Co-Ordinate With Customer To Provide Immediate Corrective Action
Communication Skills
Define And Implement All Quality Processes
Dispatch
Gathering Information From Relevant Functions Including Sales
Marketing
People Management
Perform Root Cause Analysis Of All Customer Complaints
Production
Purchase
Qc And R&D To Understand The Problem & Address The Root Cause
Review
Stores
Tenacity To Adhere To Process Requirements
Update & Implement Total Quality Assurance System And Process
DSRP Enterprises
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