Senior Program Manager, OPTIMA

1 day ago

Bengaluru, India myGwork Full time
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
DESCRIPTION:
The OPTIMA team is seeking a Senior Program Manager to lead and enhance our Global Performance Management framework across the globe. This Global Performance Program Manager will play a crucial role in optimizing and standardizing our performance metrics and processes worldwide.
OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages. Be part of the high-performing team behind Amazon's new generative AI-powered shopping assistant Rufus.
Key job responsibilities
We are seeking a visionary and data-driven Global Performance Program Manager to join our worldwide OPTIMA operations team. The primary responsibility of this role is to develop and implement a comprehensive global performance measurement framework that will standardize key employee performance metrics across our international operations. The ideal candidate will have exceptional analytical skills, a strategic mindset, and the ability to influence and collaborate across diverse teams and geographies.
This candidate will own the end-to-end process of defining, implementing, and continuously improving performance management programs across all regions. You will identify the critical performance indicators that drive business success, establish standardized metrics that can be applied globally, and develop the systems and processes necessary to track and analyze these metrics effectively. You will be responsible for creating a unified performance culture that aligns with Amazon's leadership principles while accommodating diverse operational contexts.
You will analyze performance trends, iterate on existing programs, and innovate new approaches to drive continuous improvement in employee and team performance. Working cross-functionally, you will build key relationships with HR, regional leadership, and technology teams to ensure that performance management strategies are integrated seamlessly into our broader talent management and business operations. You will challenge conventional thinking and strive for excellence in how we measure, evaluate, and enhance performance across our global OPTIMA operations.
A successful candidate thrives on complex problem-solving, is adept at working with large datasets from multiple sources, and is passionate about leveraging data to drive organizational success. You should have a proven track record of implementing large-scale programs, excellent communication skills to influence at all levels of the organization, and the ability to translate data insights into actionable strategies. You should be a self-starter, comfortable with ambiguity, naturally curious, and able to balance strategic thinking with meticulous execution.
This role requires a strategic thinker who can navigate the complexities of global operations while maintaining a focus on creating tangible improvements in performance and productivity. You will be at the forefront of shaping how Amazon measures and drives performance in its OPTIMA operations worldwide, playing a crucial role in our continued growth and success.
The ideal candidate will demonstrate a commitment to fostering an inclusive work environment that values diverse perspectives and experiences. You will work to ensure that performance management practices are equitable, culturally sensitive, and aligned with Amazon's global diversity and inclusion initiatives.
BASIC QUALIFICATIONS:
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Master's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
PREFERRED QUALIFICATIONS:
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Training Program Manager, OPTIMA

    6 months ago

    Bengaluru, India ADCI - Karnataka Full time

    The OPTIMA team is seeking a Training Program Manager.OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX...

  • Program Manager, OPTIMA

    6 months ago

    Bengaluru, India ADCI - Karnataka - A66 Full time

    The OPTIMA team is seeking a Capacity and Workforce Planning Program Manager to help scale the OPTIMA Global Capacity and Workforce Planning team.OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge...

  • Senior Operations Manager, OPTIMA

    6 months ago

    Bengaluru, India Amazon Development Centre (India) Private Limited - A66 Full time

    The OPTIMA team is looking for a Senior Operations Manager, who will play a pivotal role in shaping the future of the shopping experience for customers worldwide.We at OPTIMA enable Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across...

  • Senior Training Program Manager

    2 weeks ago

    Bengaluru, Karnataka, India ADCI - Karnataka Full time

    Job SummaryThe OPTIMA team is seeking a skilled Training Program Manager to drive the planning, coordination, and execution of training programs for our business. This role demands thought clarity, dynamic cross-functional partnership, and strategic thinking.

  • Instructional Designer, OPTIMA

    5 months ago

    Bengaluru, India Amazon Development Centre (India) Private Limited Full time

    The OPTIMA team is seeking an Instructional Designer.OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX...

  • Program Manager

    1 day ago

    Bengaluru, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Rufus and Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature...

  • Global Performance Management Expert

    2 days ago

    Bengaluru, Karnataka, India myGwork Full time

    Job OverviewWe are seeking a highly skilled Senior Program Manager to join our Global OPTIMA team at Amazon. As a key member of our team, you will play a crucial role in optimizing and standardizing our global performance management framework.About the RoleThis is a senior leadership position that requires a strategic thinker who can navigate the...

  • Senior IT Program Manager

    36 minutes ago

    Bengaluru, Karnataka, India Volansys-An ACL Digital Company Full time

    About the RoleVolansys-An ACL Digital Company is seeking a seasoned Senior IT Program Manager to lead teams in major cloud technology modernization initiatives and programs.The successful candidate will possess a strong understanding of system development life cycle methodologies, including agile software development, rapid prototyping, and DevOps.With a...

  • Senior Program Manager

    2 days ago

    Bengaluru, Karnataka, India myGwork Full time

    At myGwork, we strive to create an inclusive culture that empowers our employees to deliver exceptional results for our customers. If you're passionate about program management and want to join a team that values diversity and inclusion, we encourage you to explore this exciting opportunity.About the RoleWe are seeking an experienced Senior Program Manager...

  • Senior Program Manager

    1 month ago

    Bengaluru, India Unacademy Full time

    Job Summary :Unacademy is seeking a highly motivated and experienced Program Management Office (PMO)Senior Manager to join our dynamic team. The PMO Manager will play a pivotal role inoverseeing and managing programs in collaboration with our partners. The ideal candidate willhave a strong background in program management, exceptional organizational skills,...

  • Senior Program Manager

    1 month ago

    Bengaluru, Karnataka, India Copeland Full time

    About the RoleWe are seeking a seasoned Senior Program Manager to lead our cross-functional teams and drive business growth. Key ResponsibilitiesManage and coordinate multiple projects to achieve strategic objectives, ensuring timely delivery and budget adherence.Partner with business stakeholders and engineering teams to define project roadmaps, allocate...

  • Senior program manager

    1 month ago

    Bengaluru, India Unacademy Full time

    Job Summary:Unacademy is seeking a highly motivated and experienced Program Management Office (PMO)Senior Manager to join our dynamic team. The PMO Manager will play a pivotal role inoverseeing and managing programs in collaboration with our partners. The ideal candidate willhave a strong background in program management, exceptional organizational skills,...

  • Senior Program Manager

    11 minutes ago

    Bengaluru, Karnataka, India ProPMO Services Private Limited Full time

    Job Overview:We are looking for a highly skilled Senior Program Manager to lead complex projects and programs at ProPMO Services Private Limited. The ideal candidate will have a strong background in project management, excellent leadership skills, and the ability to drive results-oriented teams.Responsibilities:Develop and execute program plans, strategies,...

  • Senior Program Manager

    4 weeks ago

    Bengaluru, Karnataka, India Alstom Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Program Manager to lead our Lab standardization program/projects from ideation to completion. As a key member of our team, you will be responsible for driving Lab industrialization or LAAS.Key ResponsibilitiesAlign stakeholder needs, expectations, and project/program objectives with Lab...

  • Senior Program Manager

    1 month ago

    Bengaluru, India Unacademy Full time

    Job Summary: Unacademy is seeking a highly motivated and experienced Program Management Office (PMO) Senior Manager to join our dynamic team. The PMO Manager will play a pivotal role in overseeing and managing programs in collaboration with our partners. The ideal candidate will have a strong background in program management, exceptional organizational...

  • Senior Program Manager

    1 month ago

    Bengaluru, India Unacademy Full time

    Job Summary: Unacademy is seeking a highly motivated and experienced Program Management Office (PMO) Senior Manager to join our dynamic team. The PMO Manager will play a pivotal role in overseeing and managing programs in collaboration with our partners. The ideal candidate will have a strong background in program management, exceptional organizational...

  • Senior Program Manager

    1 month ago

    Bengaluru, India Unacademy Full time

    Job Summary : Unacademy is seeking a highly motivated and experienced Program Management Office (PMO) Senior Manager to join our dynamic team. The PMO Manager will play a pivotal role in overseeing and managing programs in collaboration with our partners. The ideal candidate will have a strong background in program management, exceptional organizational...

  • Senior Project Lead

    2 weeks ago

    Bengaluru, Karnataka, India OPTIMAS Inc Full time

    We are seeking an experienced Senior Project Lead to drive the delivery of complex technical projects at OPTIMAS Inc.With a strong understanding of Agile frameworks and experience in managing large-scale technical projects, you will lead cross-functional teams to deliver results-driven solutions.The ideal candidate will have a proven track record of...

  • Senior Technical Program Manager

    1 week ago

    Bengaluru, Karnataka, India Wipro Full time

    About the RoleAs a seasoned Senior Technical Program Manager at Wipro, you will be responsible for leading large-scale engineering programs and driving technical excellence across our teams.

  • Senior Program Manager

    6 months ago

    Bengaluru, India Oracle Full time

    Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team will focus on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial...