Knowledge Management Architect

3 days ago

Mumbai, India Jio Full time
  • Posted Date

04 Apr 2025
- Function/Business Area

Human Resources & Training
- Location

Mumbai
- Job Responsibilities

  1. Create robust user acceptance criteria to build all FAQs and decision
    making scenarios
  2. Plan and construct subject domains to effectively disseminate the
    organisational knowledge
  3. Liaise with the Subject Matter Experts (SME s), Knowlege Management
    Lead and end users
  4. Deliver all the Knowledge Management (KM) request SLAs within the
    desired timelines
  5. Liaise with SMEs to develop/ finalize appropriate Knowledge
    management content
  6. Validate scenarios and decision trees, including industry best
    practice in KM content writing
  7. Create troubleshooting scenarios to resolve customer issues
  8. Suggest improvement areas for better and faster end-user experience
    on the KM tool
  9. Use best practices from industry for search optimization and content
    discovery
  10. Education Requirement

Graduation/ Post Graduation in Computer Applications & Information
Technology
- Experience Requirement

5 - 8 Years
- Skills & Competencies

  1. Excellent written and oral communication skills
  2. Knowledge on basics of information analytics
  3. Good hands-on knowledge in Microsoft Word, Visio & Excel
  4. Internal and external customer service orientation
  5. Interpersonal and relationship building skills
  6. Knowledge on HTML, Java & T2R for Jio will be an added avantage
  7. Location Map : Mumbai

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