Tool & Automation

2 months ago

Chennai, India Royal Enfield Full time
Job RequirementsPosition TitleTools & Automation

Reports ToManager

FunctionInformation Technology

Job GradeDeputy Manager

Job PurposeThis position is primarily responsible for the strategic and technical implementation and on-going supportof the business process automations. The position is responsible to drive & manage digitization across theIT landscape.

Key ResponsibilitiesStudy the Business processes and identify the areas for automationIdentify, implement and track Automation projects and effectiveness.Own the governance framework for Automation processes in ITResponsible for the delivery of automation that is secure, efficient, and accurate.Coordinate with the business stakeholders and agency responsible for designing and building the automation.Own the ITSM tool for RE and ensure end-to-end new implementation and enhancement of the tool.Configuration of workflows in ITSM tools for SRs, CRs, and others.Development of tools to instrument internal support and operational processes.Work closely with Delivery and Operations to develop an end-to-end automated platform.Analyzing and understanding the IT processesResolve issues that arise in day to day running of automated processes and provide timely responses and solutions as required.Roll out of AI bot for other use cases.Managing the relationship with the business team at the site to understand their business requirements and translate them into IT solutions.Maintain high performing service support functions including an IT Service Desk, Desktop Support, and VIP SupportAble to manage multiple plants and office locations for providing seamless IT support & infrastructure enablement.Responsible for Capacity planning, Asset governance, and Inventory management for the site requirements.Coordinate all infrastructure planned or unplanned activities and ensure proper communication to the stakeholders.Regular governance of Support partners for efficient IT support.Drive internal and third-party service review meetings covering performance, service improvements, quality, and processesGet the analysis done of Incident trends, and recommend actions, get those implemented.Act as an escalation point for unresolved and escalated tickets.Project Management and Project executionManage the desktop computing environment to ensure that laptops, PC’s and other devices are built and maintained to high standards of performance and security.Operational & enhancement support for Plant applications.Manage business stakeholders.

Work ExperienceEducationBachelor of Engineering / Bachelor of Technology / Master of Computer Application / Diploma in Systems / Engineering

Experience6+ years of relevant experience in implementing and managing various tools.- ITSM, ITAM, Event Correlation, Application performance Monitoring, Network performance Monitoring, Server Monitoring and Automation tools like Ansible, Selenium etc.Experience in providing Technical SupportExperience in Manufacturing / Automotive industry

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