Lead - Product Support (Java, J2EE, JavaScript, JSP, RDBMS and Webservers)

THE ROLE The Product Analysis and Customer Support (PACS) team provides expert-level support to clients using Temenos products, including those in the implementation phase as well as live customers. PACS manages all client support requests, ensuring seamless product experience and client satisfaction.Product Analysis and Customer Support (PACS) team is looking for Technical Product Support Engineer to drive and Provide Technical Support for Temenos Suite of products that span across Quantum & Infinity (Chennai/Hyderabad). In this role you will provide technical support for Mobile Application built using Kony Fabric and Kony Mobile application development platform. Collaborate with Product, Engineering, Customer Success and other delivery team to resolve & manage customer issues and escalations. Seeking candidates with Java, J2EE, JavaScript, JSP, RDBMS and Webservers experience (7 to 10 years) available to join within 30 to 45 days OPPORTUNITIES Understand the details in ticket logged. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem threadbare. When identified as a bug, do comprehensive documentation including product analysis of defect ,elaborating the root cause and possible resolution for the defect. Provide additional information that would help Development team to fix and test the problem effectively. In case of non-defects, educate client with adequate information & procedures on how to handle the scenario/meet the requirement . Act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams. Develop/Enhance Tools that will help in reducing the analysis time and boost customer experience. Best tools have fair chance of getting integrated to Core product Available to perform onsite analysis of tickets at client places. Typically this would be required during the milestone period of the client like Go Live of implementation, branches, and Upgrade. Understand the working of the specific product – application(s) in which expertise needs to be built through training programs including on the job training, class room training and training material available on the knowledge collateral(s). SKILLS Bachelor’s degree in engineering or computer science with atleast 7 to 10 years of relevant experience in Software development and Product/Application support. Experience in Java, JavaScript, HTML, CSS. Experience in Java, J2EE, JSP, RDBMS and Webservers You should have excellent programming, debugging, troubleshooting and problem- solving skills Prefer Mobile or Web development background with experience in native mobile OS like iOS, Android or Windows is preferred.Should be able to deliver 24 X 7 support to our global customer base.  VALUES Care  - We care and listen to each other, our clients, partners and the communities we serve Commit -  We commit with determination and persistence to make things happen Collaborate -  We collaborate within Temenos and across a wider partner ecosystem Challenge -  We challenge the status quo, try to look at things differently and drive change  SOME OF OUR BENEFITS include: Maternity leave:  Transition back with 3 days per week in the first month and 4 days per week in the second month Civil Partnership:  1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership Family care:  4 weeks of paid family care leave Recharge days:  4 days per year to use when you need to physically or mentally needed to recharge Study leave:  2 weeks of paid leave each year for study or personal development