HSE Services Representative

1 week ago


india SA Technologies Full time
Job Description

Role: HSE Services Representative (Resource)-1349

Estimated Duration: 6+ months

Location: Phoenix, AZ (On-Site)

Position Description     

This customer service position supports constituents including education administrators, community members, education partners, and Arizona students' families. Responsibilities include providing technical assistance on adult education classes and pathways for earning a high school equivalency diploma. Key duties:

 

Distribute public information materials on adult education.

Maintain databases tracking information dissemination.

Respond to high school equivalency and adult education inquiries.

Digitize and manage student testing records.

Collaborate on maintaining and updating request forms and website information.

Support program managers with materials for conferences and training.

Handle urgent issues and coordinate with vendors for resolutions.

 

Skills Required  
This is a full-time in-office position and requires candidate to be in-office Monday through Friday, from 8AM through 4:30PM, except State holidays. Computer: High-level of PC proficiency and familiarity with a call center environment, including the Microsoft Office suite (Outlook, Excel/Word/PPT, Teams, etc.); multi-monitors Customer Service: Knowledge of customer service principles and practices, proper phone and email etiquette, knowledge to identify and escalate situations requiring management attention, knowledge to advise constituent of resolution and/or appropriate action(s), thorough understanding of issue triage and documentation, thorough understanding of level 1 support and escalation procedures. Communication: Excellent business-professional verbal, interpersonal, and written communication skills, including active listening. Office skills: Proper organizing and multitasking, efficient communication with high-level individuals, attention to detail in verbal and written work, effective listening skills, knowledge of customer service confidentiality, data entry and records maintenance. Other: Ability to follow documented and measured procedures, to adapt to changing priorities, to organize and utilize time well, to prioritize and manage multiple assignments, to work independently and as part of an effective team, and to support event planning preparation

 

Skills Preferred
Phone: CISCO Finesse and CISCO Jabber multi-line experience. Language: Bi-lingual Spanish/English speaker preferred.

 

Experience Required
Minimum understanding of adult education and high school equivalency programs.

 

Education Required
High school, HSE diploma, or equivalent, or higher.

 

 

 

 




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