Mega Walk-In Drive Order Management | Noida |18th

7 days ago

uttar pradesh, India HCLTech Full time
Walk-in Interview Details: -
Interested candidates can come to office for the interviews
Address HCL Technologies - A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60, (Nearby Metro sector 59)
Contact person-Vineeta, Preeti
*Do not carry any laptop, pend drive, any storage devices or any electronic item.
Carry 1 Resume, 1 ID Proof
Timing-10:00 AM to 4:00 PM
Note: Telecom experience is mandatory
Shift: US Shift (WFO)
We are hiring for Associate Manager and Manager role
Exp. Required- 7+ Yrs
Team Management exp. is mandate (2+ Yrs)
Responsibilities include:
Order verification (OVC) and Order Entry
Validate the pre-order received and refer it back to the Client Sales team if additional information is needed
Validate technical/site details
Gather and verify data with the customer, including:
Customer name and technical/site contacts, site readiness
Products ordered, product intervals, and customer delivery date requirements
Review order status communication plan
Obtain Customer Service Record (CSR) for porting requests submitted through the client order to cash platform
Scrub and validate CSR to ensure numbers on the pre-order match those on the CSR
Reserve appropriate telephone numbers (VOIP Orders)
Confirm that all documentation and customer information provided by Sales, Solution Architect, Global Client Services, and the Customer is complete
Update and complete order information
Submit orders to provisioning
Manage fallout/exception orders, including:
Tracking assigned orders, resolving order fallout tasks, and driving resolution of order rejections
Escalating to supplier organizations on orders requiring action
Confirming that all pre-work activities related to activation are complete
Coordinating test and installation, scheduling activation
Perform all Order Management fallout functions related to groups of orders for a single client or project
Provide senior-level support for escalated orders, high visibility clients, and high revenue orders
Update price impacting quotes for change orders
Manage and resolve fallout in specialty areas such as circuit provisioning and network builds
Provide vendor partner oversight
Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
Ensure order completion and validate order sent to billing
Skills and Qualifications:
General knowledge of Telecommunications, Networking Technologies, and Solutions
SFDC tool & processes knowledge
Ability to deliver written and verbal messages with customers
Critical thinking in the decision-making process
Technical aptitude and forward thinking
English literacy and numeracy
Strong customer service focus with a drive to deliver a world-class customer experience
Clear, confident communicator with strong written and verbal presentation skills
Ability to work independently and as part of a team
Perform well under pressure to meet deadlines
High attention to detail, data accuracy, and quality of input
5+ years of demonstrable experience in a B2B/Corporate environment
Problem management and strong analytical skills

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