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Subject Matter Expert
4 weeks ago
Job Title:
Subject Matter Expert (SME) – Operations
Location:
Mohali / Karnal
Shift:
Morning / Evening / Night
Experience:
2+ years (KPO, BPO, service industry)
Languages:
English & Punjabi
Key Responsibilities
- Provide process expertise and support operations.
- Guide and train teams on best practices.
- Resolve complex issues and improve workflows.
- Share knowledge and document improvements.
Skills & Requirements
- Strong process knowledge in service industry.
- 2+ years in KPO/BPO roles.
- Good communication in English & Punjabi.
- Flexible to work in different shifts.
Skills: english,communication,sme,punjabi,bpo,operations