Operations Manager

5 days ago

Panjim, India Open Destinations Full time

Title: Operations Manager

Business Unit: Business Support Service (BSS)

Reporting To: Head of Operations

Job Type: Work from office

Location: Panjim, Goa

Company Profile

Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with more than 25 years' real-world experience. Our team consists of have 700+ travel professionals who work 24X7 with 100+ customers globally to support and scale travel businesses.

Duties & Responsibilities:

  • Overseeing operational activities at every level of respective span. By adopting operational plans, carrying out performance evaluations, and supervising all daily activities, they strive to keep the business productive, efficient and organized at all times.
  • Developing and implementing strategic plans to enhance productivity, quality, and customer-service standards.
  • Client Management - Ensures Service Delivery where all projects are green on all KPIs and SLAs.
  • Establish and support account management process, ensuring client needs are met and expectations exceeded.
  • Identify potential operational risks and implement strategies to mitigate them.
  • Increases the efficiency of existing processes and procedures to enhance the performance of the team.
  • Monitor and report on operational performance, identifying areas of improvement and implementing necessary changes. Coach and develop staff for future growth.
  • Continuous personal growth and development are critical to managerial and organizational success
  • Required Skills
  • Good understanding of different aspects of outsourcing business - Operations, QA, Training, MIS.
  • Excellent English communication skills, both written and verbal.
  • Excellent knowledge of process improvement methodologies – preferably Lean, Six Sigma - Yellow/Green Belt.
  • Conflict management - ensuring that issues are addressed promptly and professionally to maintain positive relationships and foster collaboration.
  • Demonstrated ability to drive process improvements and operational efficiencies.
  • Strong client management skills with a focus on customer satisfaction.

Additional/Preferred Skills:

Experience and understanding of travel or tour operator business.

Educational Qualifications Required:

Bachelor's degree in any field. Master's degree is a plus.

Job Types: Full-time, Permanent

Pay: ₹1,000, ₹1,500,000.00 per year

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

  • Operations Manager

    5 days ago

    Panjim, India HR Yaar Full time

    Job Title: Operations Manager- CocoPadel Location: On-site across CocoPadel Anjuna & CocoPadel Assagao (with travel between sites; future courts included) Experience:4-5 years Role Overview: We are seeking an energetic and detail-oriented Operations Executive to manage the day-today operations of CocoPadel. The role focuses on ensuring seamless operations,...

  • Operations Manager

    6 days ago

    Panjim, Goa, India Open Destinations Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    Title: Operations ManagerBusiness Unit: Business Support Service (BSS)Reporting To: Head of OperationsJob Type: Work from officeLocation: Panjim, GoaCompany ProfileOpen Destinations Limited is a leading services and technology provider exclusive to the travel industry, with more than 25 years' real-world experience. Our team consists of have 700+ travel...

  • Financial Operations Manager

    2 weeks ago

    Panjim, Goa, India beBeeFinancial Full time ₹ 40,000 - ₹ 50,000

    About Our TeamWe are a non-profit organization dedicated to improving human-animal co-existence.Our MissionWe aim to create a cruelty-free society through education and awareness.The RoleThis is a full-time role where you will be responsible for managing financial operations, maintaining records, handling accounts payable and receivable, salaries and PF, and...

  • Concierge Operations Manager

    1 week ago

    Panjim, Goa, India beBeeLuxury Full time ₹ 15,00,000 - ₹ 28,00,000

    Job TitleA dynamic leader is required to oversee daily concierge operations and ensure exceptional service delivery across all shifts.Manage a team of lifestyle executives to uphold service standards and handle client requests across time zones.Collaborate with premium vendors, partners, and service providers to meet client demands promptly.Stay ahead of...

  • Kitchen Operations Manager

    2 weeks ago

    Panjim, Goa, India beBeeHospitality Full time US$ 40,000 - US$ 80,000

    Job DescriptionWe are seeking a highly skilled and experienced Kitchen Operations Manager to oversee the daily operations of our kitchen. The successful candidate will be responsible for ensuring the highest standards of cleanliness, hygiene, and sanitation throughout the kitchen areas, equipment, and utensils.The ideal candidate will have a strong...

  • Store Retail Operations Manager

    2 weeks ago

    Panjim, Goa, India beBeeRetailManager Full time

    Key Deliverables:Oversee daily store operations to ensure compliance with standard operating procedures, visual merchandising standards, and optimal inventory levels.Drive exceptional customer satisfaction through effective issue resolution and in-store experience enhancement.Achieve financial objectives by managing store budgets, controlling operational...

  • Manager Business Operations

    5 days ago

    Panjim, India Accelya Full time

    Manager Business Operations Location - Goa Role purpose As a Manager - Business Operations, you will be responsible for implementing and monitoring multiple business processes to ensure they are completed in a quality, efficient and timely manner to achieve SLA's. you will also be responsible for ensuring operations within the budgeted cost, highlight cost...

  • Maintenance Operations Manager

    2 weeks ago

    Panjim, Goa, India beBeeLeadership Full time ₹ 6,00,000 - ₹ 10,00,000

    Engineering Executive RoleThe Engineering Executive plays a crucial role in ensuring the smooth operation of the Engineering department's systems. This position requires strong leadership skills, technical expertise, and effective communication abilities.Key Responsibilities:Lead, plan, and organize maintenance activities to ensure efficient operations.Deal...

  • E-commerce Operations Manager

    2 weeks ago

    Panjim, Goa, India beBeeEcommerce Full time ₹ 2,00,000 - ₹ 3,00,000

    Job OverviewWe are seeking an experienced E-commerce Professional to manage our online sales channels, analyze sales data, and build strong relationships with customers. This role will be responsible for coordinating with various teams to ensure smooth operations.Key Responsibilities- Develop and implement e-commerce strategies to drive sales growth- Analyze...

  • Luxury Club Operations Manager

    1 week ago

    Panjim, Goa, India beBeeHousekeeping Full time ₹ 8,00,000 - ₹ 10,10,000

    Job OverviewWe are seeking an experienced and skilled Housekeeping Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the daily activities of our housekeeping staff, ensuring that all facilities and equipment are maintained in excellent condition.Key Responsibilities:Facility Management: Supervise and...