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Pega CDH Developer

4 weeks ago

Hyderabad, India Religent Systems Full time
  • The role focuses on designing, developing, and implementing customer decisioning solutions using Pega Customer Decision Hub (CDH).
  • Responsible for creating Next-Best-Action strategies to enhance personalized customer interactions.
  • Collaborate with business analysts, marketing teams, and technical architects to translate business needs into scalable Pega CDH solutions.

Responsibilities

  • Design and develop decisioning and arbitration strategies using Pega CDH.
  • Build and optimize customer engagement models and policies across omni-channel platforms.
  • Implement AI-driven decisioning components such as Next-Best-Action, Engagement Policies, Adaptive Models, and Predictive Analytics.
  • Integrate Pega CDH with other enterprise systems using API protocols such as SOAP and REST.
  • Perform performance tuning, testing, and quality assurance for decisioning applications.
  • Participate in architecture and design reviews, code walkthroughs, and deployment processes.
  • Support upgrades and manage parallel developments in Pega CDH environments.
  • Collaborate closely with cross-functional teams including data science, marketing, and compliance.
  • Mentor junior developers and provide technical guidance on best practices and Pega CDH features.

Qualifications and Skills

  • Bachelors degree in Computer Science, IT, or related technical fields.
  • Minimum 5 years of hands-on experience in Pega development with specialization in Pega Customer Decision Hub (CDH).
  • Strong understanding and practical experience in Pega CDH frameworks, including Situation Layer Cake, Next-Best-Action Designer, Prediction Studio, and Engagement Policies.
  • Experience in integrating Pega with Oracle, SQL, Java, XML, and other technologies.
  • Familiarity with performance tuning, session management, custom logging, rule dependencies, and Pega best practices.
  • Knowledge of Pega upgrade processes and managing architecture design reviews.
  • Certification such as Pega Certified System Architect (CSA) and Certified Senior System Architect (CSSA) is expected. Certified Pega Decisioning Consultant (CPDC) is an added advantage.
  • Strong problem-solving skills and ability to work independently.
  • Experience working in Agile development environments.
  • Excellent communication and collaboration skills.

Preferred Experience

  • Hands-on experience with banking or financial services projects is often preferred.
  • Exposure to Cassandra database for Pega CDH is a plus.
  • Experience working in remote or distributed team setups.