Application Support Engineer Level 1

4 weeks ago

ahmedabad, India Astound Commerce Full time

Job Purpose

We are currently looking for a talented engineer to join our 24/7 Support team in the office on the Level 1 position. All the opportunities to prove yourself and grow professionally are provided, just dare to try and demonstrate your skills to be recognized.

What You’ll Be Doing:

Proactively monitor customers’ ecommerce solutions and Company Internal infrastructure using company wide monitoring tools; Timely acknowledge and resolve requests\incidents or properly escalate to the appropriate next level of support, development team and 3rd parties, using the internal instructions, procedures, Knowledge Base and according to accepted SLA time; Perform complex analysis of Production and Staging applications errors, investigate possible performance degradation or availability issues of services with appropriate escalation to the next Support level if appropriate; Perform deployments and patches of Production and Staging environments on demand from Project Team and Client; Maintain all Internal Company systems, grant access for internal users, collaborate with DBA and other Teams to resolve any issues.

  What We’re Looking For:

3+ years of similar experience; Unix-based and Windows-based systems administration skills; General knowledge in SQL and in network administration; English language at intermediate level as a minimum; Excellent communication skills (verbal and written); Strong time management skills; Understanding and analyzing requests, quick reaction; Excellent problem investigation and solving skills.

You are:

Responsible; Initiative; Multi-tasking; Self-organized; Team player; Eager to learn.

Good to have:

Experience with monitoring systems operations; Experience with Relational databases: MySQL, Oracle, DB2; Work in Linux console; Experience with Shell scripting (Bash, Python, Perl); Experience with the shift schedule, particularly with night shifts.

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