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Senior Business Manager
5 months ago
Be in charge of making every designer successful, and every client gets the bestexperienceThis role thrives on sales & revenue targets - you will lead the team’s effort to achieve the sales targetProspect relentlessly to build pipeline and build strong relationships with prospectsOwn the experience we give every prospective customer from the first time they interact with usDevelop and execute a strategic plan for the showroom / offline business unit and document and distribute competitive informationYou will lead/coach/mentor your unit of designers. Enabling the team to perform, grow and flourish is a direct indication of the effort you have built-in. Any improvements with this team will be attributed to your achievementDesign Output-- NPS / Net Promoter Score - This score indicates our promise to the customer.- You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10-point scale)- Predictability in the collection target of the unit - you will be responsible for the number and the projects which are pushed into production. Since this is linked to our collections, there is a bonus on the Business Manager to help us reach our target numbersAs one of the leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project/customer interfaceYou will work with the central design team to bring in insights from the client/designer meetings and suggest process improvements/product improvementsYou will coordinate with different teams for ensuring customer deliverables are effectively communicated and metPeople / Team Management- Hire and developing a great talent is an integral part of this role. This leadership role will include constantly coaching/mentoring internal team, reiterating HomeLane values across the team
What are we looking for?Graduate / PostgraduateExcellent verbal and written communications skillsStrong listening and presentation skillsExposure to have built teams is an advantageAbility to multitask, prioritize, and manage time effectivelyThe work location will be a showroomSaturdays & Sundays will be workingMondays will be weekly off
