
Quality Analyst
4 weeks ago
Roles & Responsibilities:
- Monitor calls of AR Callers and provide feedback to improve call quality, communication skills, and adherence to processes.
- Identify training needs and assist in conducting refresher sessions for AR callers.
- Ensure compliance with quality standards, client guidelines, and HIPAA regulations.
- Analyze call data and prepare daily/weekly/monthly quality reports.
- Work closely with the operations team to enhance performance and reduce errors.
- Drive continuous process improvement initiatives.
- Handle escalations related to quality and client feedback.
Desired Candidate Profile:
- Graduate in any discipline.
- 25 years of experience in US Healthcare RCM, with at least 1 year as a Quality Analyst for AR calling.
- Strong knowledge of AR calling, denial management, and revenue cycle process.
- Excellent communication, listening, and analytical skills.
- Ability to mentor and provide constructive feedback to AR Callers.
- Knowledge of quality monitoring tools and MS Office (Excel, PPT, Word).
- Flexible to work in US Night Shifts.
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