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Solutions Architect
4 months ago
Deep understanding of Dynamics 365 Customer Engagement online technology including architecture leadership roles within 3+ enterprise-level projects within enterprise/global accounts
Demonstrable experience (12+ years) implementing (functional or technical) and supporting Dynamics 365 or competitive solutions
10+ years of experience in systems development, and software support or IT consulting or equivalent industry experience with Microsoft products
Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred/Additional Qualifications (Optional, at HM discretion)
Demonstrated skills and abilities to consistently create an engaging experience for our customers and Partners.
Strong knowledge and demonstrated technical proficiency in adjacent technologies including one or more of the following: Power BI, Power Apps, Microsoft Azure (PaaS technologies)
Passion for customers, technology and learning. Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners
Strong problem-solving ability ranging from conceptualization to implementation
Applicants must be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity
Story Telling: demonstrated ability to create narratives that are targeted to partners and customers on an emotional level, delivering outcomes and a call to action
Demonstrated leadership skills are required. Candidate should also have excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others
Responsibilities
Own and deliver the customers’ FastTrack service customer and partner experience.
Provide architectural guidance including performing the deep reviews of customer’s solution architecture on Dynamics 365 and advice to proactively help customers avoid issues, while removing roadblocks.
Improve the FastTrack for Dynamics 365 experience by identifying and working with other colleagues within Microsoft to get product features built, processes implemented, policies changed, and capturing data.
Evangelize the FastTrack Program to others inside Microsoft including field sales staff, technical support, engineering, Dynamics Partners, and most importantly to our customers.
Excellent communication skills with proven ability to communicate at all levels in a customer organization from CxO to end users and IT professionals
Bachelor’s degree in software engineering, computer science or equivalent work experience
Exceptional leadership acumen with demonstrated success in "engaging virtual teams" with ability to influence others and ensure results
Ability to coach and collaborate effectively with field teams, customers, and product teams to ensure customer success.
Program or Engineering management experience implementing cloud technologies.
Travel: Occasional travel is expected in this role.
Work closely with Engineering organization to drive key initiatives around adoption of new capabilities or manage deprecations.
Key business metrics:
Drive customer success and adoption
Reduce time and cost to onboard
Provide high quality data to help drive service improvement
