Store Manager

3 days ago


Bangalore Urban, India The Hiring Company Full time

Job Description: Store Manager – Company (Bengaluru) Role Summary The Store Manager is responsible for managing the end-to-end operations of the company store in Bengaluru. The role focuses on achieving sales targets, maintaining brand standards, delivering an exceptional customer experience, managing store staff, and ensuring smooth day-to-day operations with profitability. Key Responsibilities Sales & Business Development • Drive and achieve store sales targets and KPIs. • Monitor daily, weekly, and monthly sales reports and take corrective actions. • Implement local marketing activities and promotional campaigns to increase footfall. • Identify opportunities to enhance customer engagement and sales conversion. • Ensure strong visual merchandising that aligns with brand positioning. Customer Experience • Ensure a world-class shopping experience through personalized customer service. • Resolve customer queries and escalations effectively. • Encourage team members to build long-term relationships with customers. • Monitor NPS (Net Promoter Score), feedback, and implement improvements. Store Operations • Oversee store opening and closing procedures, billing, cash management, and stock reconciliation. • Ensure adherence to company SOPs and operational guidelines. • Manage inventory levels, product replenishment, and prevent stock-outs or overstocking. • Maintain visual merchandising, cleanliness, and hygiene as per company standards. • Coordinate with the Area/Cluster Manager for operational support and updates. Team Leadership • Recruit, train, and motivate store staff to deliver performance excellence. • Conduct daily briefings, goal-setting, and performance appraisals. • Foster a positive and productive work environment focused on teamwork and accountability. • Schedule shifts and manage manpower to ensure adequate coverage during peak hours. Financial Management • Manage store-level P&L and ensure profitability. • Control operational expenses, minimize shrinkage, and reduce wastage. • Track key financial metrics such as sales per square foot, basket size, and gross margin. Compliance & Audit • Ensure compliance with company policies, statutory regulations, and safety standards. • Maintain documentation for audits, inventory checks, and cash transactions. • Conduct periodic self-audits to ensure process adherence and loss prevention. Market Awareness • Stay updated on local market trends, competitor activity, and customer preferences. • Share insights with regional teams to improve product mix or local campaigns. Qualifications & Experience • Graduate in Business, Retail, Commerce, or related field. MBA preferred. • 3–6 years in premium/lifestyle/fashion retail, with at least 2 years in a store leadership role. • Leadership, sales acumen, customer service, team management, visual merchandising, and data-driven decision-making skills. • Proficiency in POS, MS Office, and basic inventory management software. • Willingness to work weekends, holidays, and flexible hours as per store schedule. Key Performance Indicators (KPIs) • Achievement of sales targets and conversion rates • Customer satisfaction and feedback scores (NPS) • Inventory accuracy and shrinkage control • Store profitability and cost control • Staff performance and retention • Visual merchandising and audit compliance Salary & Benefits (Indicative) • Salary upto 5 lacs • Monthly incentives linked to sales and performance • Standard employee benefits (PF, ESI, insurance) • Staff discounts, uniform, and learning programs


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