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IT Service Delivery Manager

2 months ago

Bengaluru, India Jio Full time
IT Service Delivery Manager (IT Lead)

Year Of Experience: 8 To 12 YrsEducation: BE/BSc/BCALocation: BangaloreSkills Required :

IT Infrastructure, IT Operations,

Excellent communication skills, organizational and time management skills

The post holder will provide effective IT assistance across all aspects of the business and will lead the team. The post holder is responsible forOversee day-to-day business operationsMonthly team reviewDefine and implement policies and performance standardsEvaluate team performance and provide additional coaching and support as neededDrive the team to achieve the agreed Goals & ObjectivesManaging and Interacting with senior and VIP users regularly.

Job Accountabilities -Lead the team to provide a consistently high level of customer service and satisfactionGiving clear vision about the goals and objectives to the team and drive the team for achieving the same.Improving internal processes (like a best practice) and ensuring employees work as a cohesive unit.Generating reports and giving presentations.Creating and managing budgetsEnsuring compliance and implement policies and standards.Reviewing and Evaluating the performance of the team (weekly/monthly/Quarterly/yearly)Handling and managing the VIP users. Interacting with VIP/senior users to understand the requirements.Achieving, Analysing, Monitoring and Maintaining the C-SAT/D-SAT score and guiding the team accordingly.Training low-level managers and employees from team as per the requirement.Responsible for interviewing, hiring, training, and disciplining lower-level managers and employees, as well as coaching and mentoring lower-level managers.Maintain project timelines to ensure tasks are accomplished on time.Tracking and monitoring the service renewal AMCs and tracking other requested procurement timelines.Performing all the task with big customer and quality service focused with a passion for continual service improvementAdditional responsibilities as requested by his/her Manager