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Customer Service Associate

3 months ago

mumbai, India OZiva Full time

We at OZiva are looking for a Customer Service Associate.


Responsibilities:

• Respond promptly and professionally to incoming customer inquiries on social media platforms (DM and Comments).

• Talk to customers over call whenever required & necessary.

• Maintain an updated knowledge of the organization's products, services, and customer service policies.

• Document customer interactions when necessary, compiling documents and forwarding information to interested parties.

• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.

• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.

• Assist clients by demonstrating the use of goods and programs and answering any questions they may have.

• Participate in training opportunities provided by the organization or by outside entities.

• Establish and maintain good rapport with customers by using positive language and anticipating their needs.


Qualifications:

• 1 to 3 years of previous customer service experience.

• Familiarity with customer-relationship management (CRM).

• Ability to explain complex concepts in a clear, simple manner to customers.

• Strong command of written and verbal English.

• Ability to maintain a calm and polite manner in stressful situations.

• Willingness to cooperate with customers and management to resolve any issues that may arise