Manager, Operations
2 weeks ago
Company: NextDimension AI ( Location: Delhi, India Job Type: Full-time Compensation: Cash INR 10-18 LPA + Equity About Us: NextDimension AI is a fast-growing healthcare AI startup dedicated to revolutionizing the patient experience. We leverage cutting-edge AI and automation to streamline administrative processes for healthcare providers in the United States. We are building a world-class operations team in Delhi/Gurgaon to support our US-based clients and are looking for a foundational leader to build and scale this critical function. The Role: We are seeking a "player-coach" to be our founding operations and client leader in India. This is a hybrid role: you will own the entire service delivery and the strategic client relationship. You will be responsible for building and managing a team, while also personally handling critical tasks as our subject matter expert. You are the single point of ownership for operational excellence and client success. Key Responsibilities: Client Partnership: Own and grow strategic US client relationships. Lead all client reporting and business reviews (WBRs, QBRs). Automation Strategy: Proactively analyze client operations to identify and introduce our AI automation tools. Hands-on Leadership: Lead from the front. Personally handle patient calls, prior-auths, and RCM tasks to set the quality standard and act as the primary backup. Team Building: Recruit, hire, train, mentor, and manage the entire operations team from scratch. Process Excellence: Build, document, and optimize all operational SOPs. Compliance: Own and enforce 100% HIPAA compliance and data security. Qualifications & Skills: Required: MBA or Master's in Healthcare Administration (MHA). 5+ years of experience in operations, with at least 2 years in a leadership role. Demonstrated "player-coach" mentality: A proven willingness and ability to be hands-on, learn on the job, and perform all core tasks of the team you are managing. Proven track record of successfully hiring, training, and scaling operations teams. Excellent client-facing communication and relationship management skills. Strong analytical skills with proficiency in using data to drive decisions. Mandatory: Deep, practical experience within a BPO/KPO environment. Thorough understanding of HIPAA regulations and a commitment to data security. Preferred: Expert-level knowledge of US healthcare processes, including patient scheduling, patient queries, and end-to-end revenue cycle management (RCM) process. Hands-on experience with various EMR/EHR systems (e.G., Epic, Athenahealth, eClinicalWorks). Experience serving in the US Healthcare industry. Experience working in a fast-paced startup environment. Experience with call center technologies (CRM, IVR, call monitoring software). Certifications in Project Management (PMP) or Process Improvement (Lean, Six Sigma).
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ITSM Manager
5 days ago
New Delhi, India Cubical Operations LLP Full timeJob Title: ITSM ManagerLocation: CoimbatoreExperience: 5+ yearsEmployment Type: Full-timePreference: Early joiners preferredKey Responsibilities:- Lead and manage IT Service Management (ITSM) processes including Incident, Problem, Change, and Service Request Management. - Drive implementation and continuous improvement of ITSM frameworks aligned with ITIL...
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ITSM Manager
7 days ago
New Delhi, India Cubical Operations LLP Full timeJob Title: ITSM ManagerLocation: CoimbatoreExperience: 5+ yearsEmployment Type: Full-timePreference: Early joiners preferredKey Responsibilities:- Lead and manage IT Service Management (ITSM) processes including Incident, Problem, Change, and Service Request Management. - Drive implementation and continuous improvement of ITSM frameworks aligned with ITIL...
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Deputy Manager
7 days ago
New Delhi, India Cubical Operations LLP Full timeJob Title:Deputy Manager / Manager – Third-Party Risk Management (TPRM) Location:Pune Experience:5+ Years Department:Information Risk Management / Cybersecurity Employment Type:Full-time About the Role: We are looking for an experienced and drivenThird-Party Risk Management (TPRM) professionalto lead and manage end-to-end vendor risk assessments for global...
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TPRM - Manager
1 day ago
New Delhi, India Cubical Operations LLP Full timeJob Title:Third-Party Risk Management (TPRM) - Manager Location:Bangalore, India Experience Required:Minimum 5 years in TPRM / Vendor Risk / Information Security / Risk Advisory Employment Type:Full-time About the Role We are looking for a skilled and motivatedSenior Consultant – Third-Party Risk Management (TPRM)to join our Risk Advisory / Cyber Risk /...
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New Delhi, India Cubical Operations LLP Full timeJob Title: Manager / Senior Manager – Business Continuity Management (BCM) & Disaster Recovery (DR)Location: CoimbatoreExperience: 5+ yearsKey Responsibilities:- Develop, implement, and maintain enterprise-wide Business Continuity and Disaster Recovery (BCM/DR) frameworks, strategies, and procedures. - Conduct Business Impact Analysis (BIA) and Risk...
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Manager – Third Party Risk Management
7 days ago
New Delhi, India Cubical Operations LLP Full timeJob Title: Manager – Third Party Risk Management (TPRM)Location: MumbaiExperience: 6+ YearsDepartment: Information Risk Management / Information SecurityAbout the Role:We are seeking an experienced TPRM Manager to lead and enhance our Third-Party Risk Management framework. The ideal candidate will have a strong background in Information Risk Management...
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Amazon PPC Manager
4 weeks ago
New Delhi, India Stealth Manager - White Label Agency Full timeWe are looking for an Amazon PPC Manager with an analytical mindset and strategic vision to lead paid media campaigns within the Amazon ecosystem. This role requires hands-on experience with Amazon Advertising (Seller Central, Vendor Central, DSP) and strong expertise in optimizing investments to ensure performance and sustainable growth for managed...
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VAPT Manager
2 weeks ago
New Delhi, India Cubical Operations LLP Full timeJob Title:Deputy Manager / Manager – VAPTLocation:Mumbai / Bangalore Experience:5+ Years Certification:CRTO (Certified Red Team Operator) – Mandatory Job Description: We are seeking an experiencedDeputy Manager / Manager – VAPT (Vulnerability Assessment and Penetration Testing)professional with a strong background in offensive security and red teaming....
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Assistant Manager
2 weeks ago
Delhi, Delhi, India Legal operations Full time ₹ 4,00,000 - ₹ 6,00,000 per yearRequisition Id: As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can...
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Business Continuity Management
1 day ago
New Delhi, India Cubical Operations LLP Full timeJob Title: Business Continuity Management & Disaster Recovery (BCM-DR) – Sr. Consultant / Manager / Sr. Manager Location: Coimbatore, Tamil Nadu Experience Required: 3+ yearsin BCM / DR / IT Risk Management Employment Type: Full-time |Immediate Joiner Preferred About the Role: We are seeking an experiencedBCM-DR professionalto lead and support the design,...
