Customer Support Officer, Mumbai
2 months ago
About this opportunity
The Customer Support Officer will be responsible for making the customer's experience the best it can be. The customer support personnel often acts as the link between the external and internal customers. In this role, you will… Responsible for effectively, efficiently and promptly responding to customer inquiries, requests and complaints received via phone, e-mail or mail to achieve customer satisfaction. Collect, direct the questions, complaints and issues from customers to the relevant departments to get them answered and solved in a timely manner. Competent in the use of company systems to support in treatment status and sales status follow up. Assist clinical support with ClinCheck call review appointment set-up, treatment evaluation, speaker logistics arrangement and payment processing, research contract etc. Lead projects or activities (Incl CX surveys) designed to improve customer satisfaction and business performance Manage customer escalations and follow up for prompt resolutions and customer satisfaction Establish work objectives , implementation and plan and process related SOP and review periodically for continuous improvement Perform quality control audits to ensure accuracy of all records required Set up department assessment KPIs and monitoring dashboard Review Deptt work accuracy and efficiency Compile data & provide Operations Manager with periodical reports/updates with proposal on related preventive imrpvement actions Assist in/collaborate with relevant stakeholders in the development of new programs and changes to existing programs to improve existing methods and procedures for the purpose of eventually improving customer experience Assist with SEM query responding and Invisalign Insights as needed Support sales and marketing department in database input with marketing info, client contacts info. Competent in the use of the customer support phone and sales force data systems and the corporate web site. Maintain a basic knowledge in orthodontic/dental concepts and topics. Handle important guests visiting, like: visa, hotel, transportation, tour etc Conduct and maintain non-VIP daily contact Support marketing in material preparation and translations Participate in special projects and/or training when requested. Other duties as assigned from time to time In this role, you’ll need … To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE 3-5 Years customer service or sales administrator work experience a plus in a medical device customer-based environment. Candidates with supply chain and logistics experience in Customer Service are strongly encouraged to apply A college degree LANGUAGE SKILLS Fluency in English Ability to read and interpret basic documents. Ability to write routine reports and Ability to communicate effectively with internal and external customers. Desired skills- As person has got SFDC experience will be an added advantage . Patience Attentiveness Ability to handle surprises Empathy Willingness to Learn Tenacity Persuasion Skills Operational flexibility
-
Customer Support Officer, Mumbai
1 month ago
Mumbai, India Align Technology Full timeAbout this opportunityThe Customer Support Officer will be responsible for making the customer's experience the best it can be. The customer support personnel often acts as the link between the external and internal customers. In this role, you will… Responsible for effectively, efficiently and promptly responding to customer inquiries, requests and...
-
Customer Support Voice- Mumbai
2 weeks ago
Mumbai, India 2coms Full timeOpening for Customer Support Voice support role in a top leading MNC Mumbai!!!About The Client-Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations...
-
Customer Support Executive
1 week ago
Mumbai, India 2coms Full timeJob DescriptionGreetings, We are hiring Freshers and experienced candidates for a multinational transportation company, Work From Office@Mumbai -Kurla WestAbout The ClientOur client is a tech company that connects the physical and digital worlds to help make movement happen at the tap of a button.Job Description:You'll be expected to help onboard new...
-
Customer Support Voice- Mumbai
2 weeks ago
mumbai, India 2coms Full timeJob Description Opening for Customer Support Voice support role in a top leading MNC Mumbai!!! About The Client- Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and...
-
Customer Support Executive
1 week ago
Mumbai, India 2coms Full timeGreetings, We are hiring Freshers and experienced candidates for a multinational transportation company, Work From Office@Mumbai -Kurla WestAbout The ClientOur client is a tech company that connects the physical and digital worlds to help make movement happen at the tap of a button.Job Description:You'll be expected to help onboard new driver-partners,...
-
Customer Support
1 month ago
Mumbai, India Mahasri Infotech Full timeCompany name M/s Mahasri Infotech Job title Customer Care Executive Department | Role Customer Support | Customer Support - International Voice Process Job type Full Time | Night shift Work type Work from office Job location Mindspace Malad, New Link Road, Malad, Mindspace, Malad West, Mumbai, Maharashtra, India Monthly Salary | Pay Type ₹...
-
Psa Mumbai Job Opportunity safety Officer
1 month ago
Navi Mumbai, India Bharat Mumbai Container Terminals Full timeThis position is responsible for overseeing all aspects of field safety during site investigation and remedial activities, monitoring worker and subcontractor actions on site, and ensuring compliance with health and safety procedures and protocols. **Roles and Responsibilities** - To monitor and assess hazardous and unsafe situations and develop measures to...
-
Customer Relationship Officer
1 month ago
Mumbai, India Isolve Technologies pvt ltd Full timeWe are looking for passionate **Customer Relationship Officer** for Mumbai - Lal Baug, Parel - Client Location: _Lal Baug, **Parel, Mumbai**, Maharashtra - **Job description**:_ - Oral and written communication skills - English & Hindi (mandatory) - **Good personal computer and business solutions software app usage skills**: - Process analysis, critical...
-
Customer Support Voice- Mumbai
2 weeks ago
Mumbai, India 2coms Full timeJob DescriptionOpening for Customer Support Voice support role in a top leading MNC Mumbai!!!About The Client-Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and...
-
Customer Support
1 day ago
Mumbai, India 2coms Full timeWe have urgent opening for Customer Success Consultant / Customer Service Consultant in reputed industry for Malad West- Mumbai location. Designation: Customer Support / Customer SuccessMust Have: Should have min 2 years exp. on Customer Success/ Customer Service and Must have good knowledge on SAAS, HRMS, HRTech, HRIT softwareQualification: MBA/PGDM...
-
Customer Support Executive
3 weeks ago
Mumbai, India 2coms Full timeJob DescriptionGreetings!!We are hiring Freshers and experienced Candidates for a multinational transportation company, Work From Office@Mumbai -KurlaJob Description:You'll be expected to help onboard new driver-partners, provide exceptional support, and quickly adapt to an ever-growing business. RequirementsRequirementsExperience: Fresher or upto 2yrs exp...
-
Customer Support Executive
3 weeks ago
Mumbai, India 2coms Full timeGreetings!!We are hiring Freshers and experienced Candidates for a multinational transportation company, Work From Office@Mumbai -KurlaJob Description:You'll be expected to help onboard new driver-partners, provide exceptional support, and quickly adapt to an ever-growing business. RequirementsRequirementsExperience: Fresher or upto 2yrs exp in any...
-
Customer Support Officer, Mumbai
1 month ago
Mumbai, Maharashtra, India AlignTech Full time**Join a team that is changing millions of lives.** Transforming smiles, changing lives At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...
-
Customer Support
6 hours ago
mumbai, India 2coms Full timeJob Description We have urgent opening for Customer Success Consultant / Customer Service Consultant in reputed industry for Malad West- Mumbai location. Designation: Customer Support / Customer Success Must Have: Should have min 2 years exp. on Customer Success/ Customer Service and Must have good knowledge on SAAS, HRMS, HRTech, HRIT software...
-
Customer Support Voice- Mumbai
2 weeks ago
Mumbai, India 2coms Full timeJob DescriptionOpening for Customer Support Voice support role in a top leading MNC Mumbai!!!About The Client-Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and...
-
Customer Service Associate blended process
1 month ago
Mumbai, Maharashtra, India Mumbai Rozgaar Full time**About the Role** We are looking for customer service executives for inbound and outbound customer service operations. **What will you need?** 1. Customer First approach 2. Excellent communication skills written and spoken. 4. MS office basics Internal Document **Work Location - Mumbai (Chandvali)**: - **Hybrid Work Model [2 Weeks Work from Office, 4...
-
Customer Support
1 month ago
Mumbai, India APPROACH Full timeInstallation & Training of ALIF Back Office Application on servers at Client end. - Training on ALIF Back Office Application Systems to clients which includes HR Module, Inventory, Accounting & Fixed Assets etc. - Handling Support related calls & Mails. - Ability to resolve queries in a clear and concise Manner. - Qualification: Commerce Graduate - Good...
-
Customer Support Associate
2 months ago
mumbai, India Nivoda Full timeDesignation: Customer Support Associate Location: BKC, Mumbai (Hybrid) Nivoda is looking for a Mumbai based, enthusiastic and customer centric Customer Support Associate. You will be responsible for ensuring that Nivoda’s customer support remains best in class by clearly and effectively responding to customer requests in a timely manner through our...
-
Customer Support
4 weeks ago
Mumbai, India SH Square Consultants Full timeJob Description: Role - Customer Support Experience - Freshers/Experienced having knowledge of MS Excel & Mailing. Location - Andheri, Mumbai. Work Mode - Work from Office, 6 days working. Normal Shift Joining - Immediate Interested can call or whatsapp on - 9893187940 Shruti Sharma **Salary**: ₹150,000.00 - ₹200,000.00 per year **Education**: -...
-
Maintenance Technician
1 month ago
Mumbai, India customer support center Full timeA technician is a worker in a field of technology who is proficient in the relevant skill and technique, **Job Types**: Full-time, Regular / Permanent, Fresher, Contractual / Temporary Contract length: 12 months **Salary**: ₹10,340.56 - ₹35,814.56 per month Schedule: - Day shift - Fixed shift - Monday to Friday - Weekend availability - Weekend...
