Power Platform Support Engineer

3 weeks ago

india Takeda Full time

Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. 

At Takeda’s ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

Role:

The Power Platform Support Engineer is a critical member of the platform team, providing Level 2 and Level 3 support to platform customers. This person combines Microsoft Power Platform technical skills with business knowledge to address support tickets and provide troubleshooting support to citizen developers. This person consults with other Platform Engineers to solve requests and attends regular team meetings to stay up to date with best practices and platform strategy. 

A professional skilled in Power Platform solution design and development in order to support business needs.

Act as the second tier of support for incoming requests from the business; is able to learn and utilize platform tools such as reports, administrative portals, and ticketing systems.

Act as the liaison between requesters and the platform team to escalate the needs of the business as necessary.

Highly trainable; able to learn from the platform team & recommend the right combination of tools for citizen developers

Work in an agile environment and be responsive to changes in platform features. 

Willing and able to work as part of a global team. 

Key Responsibilities  

Incident Management ​

Responsible for triage & driving incident resolution with full ownership for designated customer groups.​

Monitor and communicate incident impacts and trends related to assigned customer groups.​

Assist and collaborate with teams in problem and major incident management activities specifically identification, research, and initial vendor contact.​

Operations Management ​

Facilitate and process service requests and participate in project planning and coordination for assigned customer groups.​

Participate in testing of new technologies for impact analysis and transition to ongoing operations.​

Manage individual capacity and balance time between operations and initiatives, meeting expectations for ongoing resourcing processes.​

Key Skills  

Bachelor's degree or equivalent

3+ years of relevant professional experience in solution development using Microsoft Power Platform 

Power Apps and Power Automate experience required

Power Automate Desktop experience preferred

PowerBI experience preferred

Excellent oral and written communication skills. 

Ability to discuss technical considerations with business stakeholders, using outcome-oriented language to communicate requirements and make suggestions. 

Recent experience working in life sciences preferred 

Recent experience working within global teams preferred 

Investigating and Solving Problems​

Technology Change Management​

IT Service Management​

Monitoring and Reporting​

Using GDD&T’s Incident and Problem Management Tools, Methods, & Best Practices​

Following Global Data & Technology Compliance, Security, and Risk Mgmt. Policies & Procedures​

Understanding Global Data & Technology Products, Platforms, and Service Catalog

WHAT TAKEDA ICC INDIA CAN OFFER YOU:

Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.

At Takeda, you take the lead on building and shaping your own career.

Joining the ICC in Bengaluru will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.
 

BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

Competitive Salary + Performance Annual Bonus

Flexible work environment, including hybrid working

Comprehensive Healthcare Insurance Plans for self, spouse, and children

Group Term Life Insurance and Group Accident Insurance programs

Health & Wellness programs including annual health screening, weekly health sessions for employees.

Employee Assistance Program

5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves

Broad Variety of learning platforms 

Diversity, Equity, and Inclusion Programs

No Meeting Days

Reimbursements – Home Internet & Mobile Phone

Employee Referral Program

Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)

ABOUT ICC IN TAKEDA:

Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.

As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.

#Li-Hybrid

Locations

India

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

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