Salesforce Technical Writer

3 weeks ago

Any Location, India Swift Strategic Staff Solutions INC Full time

Job Description :

We are looking for an experienced Salesforce Technical Writer with expertise in business and functional analysis to join our team.

The ideal candidate will have 9 to 11 years of experience in technical writing, with a strong focus on Salesforce documentation and business/functional analysis.

The primary responsibility will be to create clear, concise, and comprehensive documentation for Salesforce implementations, including business requirements, functional specifications, user guides, and process workflows.

Key Responsibilities :

Business/Functional Analysis :

- Conduct business and functional analysis to gather and document business requirements for Salesforce implementations.

- Collaborate with business stakeholders, subject matter experts, and development teams to define functional specifications and solution designs.

Documentation Development :

- Create and maintain detailed documentation for Salesforce implementations, including but not limited to:

- Business requirements documents (BRDs)

- Functional requirements documents (FRDs)

- Process workflows and diagrams

- User stories and use cases

- User guides and training materials

Technical Writing :

- Write clear, concise, and comprehensive technical documentation for Salesforce configurations, customizations, and integrations.

- Translate complex technical concepts into easy-to-understand documentation for non-technical users and stakeholders.

Quality Assurance :

- Review and edit documentation to ensure accuracy, consistency, and compliance with established s tandards and guidelines.

- Conduct quality assurance checks to verify that documentation meets the needs of end-users and stakeholders.

Training and Knowledge Sharing :

- Develop and deliver training sessions and workshops to educate users and stakeholders on Salesforce functionality, processes, and best practices.

- Share knowledge and best practices with cross-functional teams and stakeholders to promote continuous improvement and innovation.

Collaboration and Communication :

- Collaborate with cross-functional teams, including business analysts, developers, and project managers, to ensure alignment of documentation with project goals and objectives.

- Communicate effectively with stakeholders to gather requirements, provide updates, and address feedback and concerns.

Qualifications :

- 9 to 11 years of experience in technical writing, with a focus on Salesforce documentation and business/functional analysis.

- Strong understanding of Salesforce platform functionalities, configurations, and integrations.

- Experience with business analysis techniques and methodologies, such as gathering requirements, conducting workshops, and defining use cases.

- Proficiency in documentation tools and software, such as Microsoft Office Suite, Confluence, and Salesforce Knowledge.

- Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization.

- Salesforce certifications such as Salesforce Certified Administrator (ADM 201) or Salesforce Certified Platform App Builder are a plus.

(ref:hirist.tech)

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