Associate - Technical Support

3 weeks ago


Bengaluru, India Quess Full time
About Us “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.” About Company Roles and Responsibility

Job Title: Associate - Technical SupportExperience:1-2 YearsNoticePeriod: Immediate to 15 daysLocation: BangaloreJD:·Following our Business Code ofConduct and always acting with integrity and due diligence·Identifying operational improvementand finding solutions by applying CI tools and techniques·Handle Inbound / Outbound Callswithin the critical metrics·Knows and applies fundamental worktheories/concepts/processes in own areas of work·To Probe, Triage and Dispatch Jobsfor the Stores Allocate the right man with the right skill @ the right time·Responds with appropriate levels ofurgency to situations that require quick response or turnaround·Ability to the analyse the rootcause and handle 1st level issues·Ability to make informed and timelydecisionsSkills:·Basic MS Office Excel,·Speed and Accuracy·Active Listening·English Speaking, Reading andWriting·Logical Thinking

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