Communication Trainer_ CL 11 Full-Time
2 weeks ago
1.Understanding of English grammar – Parts of Speech, Subject Verb Agreement rules and Articles.
2.What approach should a trainer or coach take to provide Feedback effectively to resources who are non-receptive, former peers, etc.
3.How does one create conduct Training Needs Analysis and how does it differ from Training Needs Identification?
4.What is quartile management?
5.How does one conduct Root Cause Analysis? – 5 Why technique
Additionally, the candidate must -
•At least 2-3 years of relevant experience as a voice coach or trainer.
•Must have conducted email, call or chat audits, and have knowledge of different feedback mechanisms (Sandwich model, GROW model, etc.)
•Must have some background of customer service in order to know about culture sensitization, first contact resolution, interpersonal skills, etc.
•Must speak well with no obvious sound/pronunciation errors, particularly s/sh errors, v/w errors.
•Check if the person attained a coach/trainer position via IJP alone, or underwent a proper Train the Trainer program to be certified.
Other Details
Keywords : .
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