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Engagement Manager
2 weeks ago
Own Enterprise Customer on-boarding and lifecycle journey
Provide relevant CRM and mobile marketing automation expertise to Customers
Build and manage CXO level relationships with client stakeholders
Identify up-sell and cross-sell opportunities from existing accounts
Monitor risky accounts and proactively take action to achieve success
Collaborate with sales team to support sales efforts
Collaborate with product team to communicate customers’ needs and help design an ideal offering
Launch and manage new customer success improvement initiatives
Attend and present at conferences, events and webinars
Designing an amazing and memorable customer experience
What You HaveInspiring leader with the ability to rally a team towards hitting key KPIs and providing an exceptional experience for our customers
Skilled at identifying process improvements and operational excellence within a growing team
Experience in marketing automation, CRM, mobile engagement technologies
Imaginative and creative thinking skills with an ability to quickly diagnose problems and zoom out to see the bigger picture for the business
5+ years of Customer Success or Account Management experience
Proven track record of delivery in a Customer Success environment with a focus on increasing customer engagement and retention
Willingness to travel about 30% of time
PerksWork at Scale and challenge yourself
Work with a smart team which grew up in the Mobile First world
Work on an award winning product, tech and scale
We have you sorted with our coolest tech and softwares- Gainsight
Our learning program - Xcelerator to power your learning goals
CSM Leaders like nowhere else and the coolest team you can imagine
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