Support Manager

2 weeks ago

Goregaon, India Intellect Design Arena Ltd Full time

About Intellect Design Arena Limited


Intellect Design Arena Ltd is an enterprise-grade financial technology leader, providing composable and intelligent solutions for futuristic global financial institutions across 57 countries. Intellect’s revolutionary First Principles Thinking-based Enterprise Connected Intelligence Platform, eMACH.ai, is the most comprehensive, composable, and intelligent open finance platform in the world. With an impressive array of 329 microservices, 535 events, and over 1757 APIs, eMACH.ai enables financial institutions to design and deploy future-ready technology solutions that provide a significant global competitive edge. With three decades of domain expertise, Intellect offers a full spectrum of banking and insurance technology products through four lines of business: Global Consumer Banking (iGCB), Global Transaction Banking (iGTB), IntellectAI and Digital Technology for Commerce (iDTC). Intellect is a pioneer in applying Design Thinking and our 8012 FinTech Design Center, the world's first Design Center dedicated to Design Thinking Principles, underscores our commitment to continuous and impactful innovation, addressing the ever-growing need for digital transformation. We proudly serve over 325+ customers worldwide, supported by a diverse workforce of solution architects and domain and technology experts in major global financial hubs. For more information about Intellect, visit


Role: Customer Experience Manager

Total Years of experience: 13-16 years

Managerial experience: 3-5 years

Technical skills: JAVA, J2EE, Oracle, Unix / Linux, WAS / Weblogic

Mandatory Skills:

  • Prior experience in handling Production Support & Services delivery for two or more customers simultaneously in a Product company
  • Prior experience in Banking domain in Transaction Banking business.
  • Strong and demonstrated understanding of Production Support & Service Delivery processes
  • Strong analytical, Decision making and conflict resolution skills
  • Hands on experience in technology (Java, J2EE, Oracle) / Banking domain for at least a few years before moving to managerial level - Must be willing to roll up the sleeves when required.
  • Conversant with production support metrics and ability to prepare and present MIS reports.
  • Good Customer management and communication skills - demonstrated ability to interact with Senior IT, Operations and Business stakeholders from the Customer's side.
  • Demonstrated ability to lead a team of diverse professionals (Developer, Analyst, Testers, and SME) and work in a matrix organization.
  • Must have managed a team of 8-10 direct reports

Desirable Skills:

  • Technical certification in one or more of the technical skills cited above

Exposure to India Banking sector and Cash Management Solutions

ITIL Certification

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