Senior System Analyst

3 weeks ago


tamil nadu, India Exterro India Full time
Job Description
The Systems Sr. Analyst will serve as a subject matter expert for several operational systems within
the organization and will ensure the data is accurate and up to date by working with
- Sales and account owners
- Multiple business units
- External vendors and development partners
This individual will be a tech enthusiast and will be adept in troubleshooting issues, critical thinking,
managing shifting priorities, tight timelines, as well as developing and helping user adoption for
multiple tools, platforms and new technologies. They will be willing and excited to learn multiple
platforms and provide support on functions like Salesforce, contract management, RFP preparation
& pricing calculations.
Responsibilities:
 Incident Response: Train, & support new and existing users
 Adoption: Become a subject expert on various new tools added to library
 Case management: Document best-in-class processes for application/platform success
 Contract Management: Support the contracts program including updating, launching and
circulate new contracts plus support
 Ad Hoc reporting: Address specific business requests & support sales team with reporting
 RFP/InfoSec Questionnaire: Collaborate with internal and external stakeholders to ensure
timely RFP and Information Security deliveries
 Marketing Team support activities: Provide Tier 1 support to the marketing team including
competitor/prospect analysis
Qualifications:
• Bachelor’s Degree (B.A. or B.S.); JD or other relevant advanced degree preferred.
• 3+ years of sales operations/ project management support experience with a keen understanding
of the importance of various metrics and the impact to business model and process
• Highly analytical with the ability to translate complex requests into actionable results.
• Strong financial acumen and able to decipher and manipulate large, quantitative data
• Strong appetite and aptitude for performance and excellent self-management are required.
• Dynamic, persuasive presence with outstanding communication skills and ability to drive
outcomes across levels and teams
• Strong problem-solving and critical-thinking skills and skilled at working effectively with matrixed,
cross-functional teams.
• Ability to prioritize multiple initiatives while working in a fast-paced, global environment.
• Big-picture, Team-oriented, enterprise-focused mindset.

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