Director Revenue Cycle

4 weeks ago

Delhi, India Etenico Technologies Full time

Job Title: Director – Revenue Cycle Management (RCM)Location: Chennai/BangaloreExperience Required: Minimum 18 years in US Healthcare RCMReporting To: Sr. Director/AVP – OperationsRole Summary:We are seeking a dynamic and experienced Director – RCM to lead and drive operational excellence across our revenue cycle management functions. This strategic role involves leading large teams, managing client and internal stakeholder relationships, and driving performance improvements. The ideal candidate will be a hands-on leader with a strong understanding of US healthcare RCM processes, proven people leadership, and business acumen.Key Responsibilities:1. People Leadership & Team Management Lead and manage large RCM delivery teams including billing, coding, and AR functions. Foster a high-performance culture through effective coaching, mentoring, and talentdevelopment. Ensure proper workforce planning, resource allocation, and succession planning acrossteams. Drive employee engagement, retention, and performance management in alignment withorganizational goals.2. Operational Excellence Own delivery KPIs, including productivity, quality, turnaround time, and client-defined SLAs. Streamline workflows and implement best practices to drive continuous operationalimprovement. Review daily, weekly, and monthly operational dashboards; identify and resolve bottlenecks.3. Client & Stakeholder Management Act as the senior point of contact for client leadership, ensuring timely issue resolution andoverall satisfaction. Collaborate with internal stakeholders including Sales, HR, Finance, and IT to support servicedelivery and transformation. Support new client transitions and process migrations ensuring minimal disruption andmaximum efficiency.4. Financial & Business Management Manage P&L for the assigned business unit, ensuring revenue growth, margin improvement,and cost optimization. Forecast resource needs, budget allocation, and capacity planning to meet businessdemands.5. Compliance & Quality Assurance Ensure strict adherence to HIPAA, client compliance protocols, and internal auditrequirements. Drive initiatives to improve accuracy, reduce denials, and enhance first-pass resolution rates.Educational Qualifications: Bachelor’s Degree in Healthcare Administration, Business, Finance, or a related field(mandatory) Master’s Degree (MBA/MHA) preferred Certifications in RCM, CPC, CPAR, or Lean Six Sigma will be an added advantageKey Skills & Competencies: Proven experience managing large teams (500+ FTEs) in a multi-location/global deliveryenvironment Deep expertise in US Healthcare RCM including Billing, Coding, and AR Strong interpersonal and communication skills to engage with CXO-level clients and internalstakeholders Excellent analytical, decision-making, and problem-solving skills Proficiency in RCM tools and reporting systems Strong project and change management experience

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