General Manager
1 week ago
Job Description A leading Jewellery Retail Chain of Stores is looking for experienced candidate in Overall head for jewellery retail operations, responsible for sales growth, store profitability, brand standards, customer experience, and leading store/area managers across one or more outlets. Key responsibilities Lead and oversee day‑to‑day operations of jewellery stores, ensuring smooth running of sales, billing, inventory, and visual merchandising. Own sales targets and P&L: plan and drive monthly/annual revenue, margins, and store KPIs through campaigns, cross‑selling, upselling, and clienteling. Build and maintain strong customer relationships, especially high‑value and repeat clients, ensuring a premium, trust‑based buying experience. Manage inventory and stock security: gold/diamond/precious jewellery stock levels, stock rotation, shrinkage control, and compliance with SOPs. Recruit, train, and mentor store managers and sales teams on product knowledge, grooming, selling skills, and service standards. Ensure adherence to brand guidelines, store ambience, safety, and statutory/compliance norms (billing, documentation, audits). Work with marketing and management on local marketing, events, festivals, and new store launches to grow the brand. Requirements Required skill sets 8–15 years of experience in retail, with substantial experience in jewellery / luxury / high‑value retail and at least a few years in a leadership role. Strong people leadership: managing store managers and large sales teams, ability to coach, motivate, and enforce discipline. Excellent customer‑service orientation with strong relationship‑building and objection‑handling skills for high‑ticket purchases. Solid understanding of jewellery products (gold purity, diamond basics, certification, making charges, schemes) and customer buying behaviour. Strong skills in sales planning, target setting, and reviewing KPIs (footfall, conversion, ATV, UPT, ticket size, repeat customers). Good command of MIS, Excel, and reporting; comfortable working with POS/retail software and CRM. High integrity and focus on process, audit, and loss prevention in a cash‑ and inventory‑sensitive environment. Benefits #Hiring #GeneralManager #JewelleryRetail #JewelleryJobs #RetailJobs #StoreOperations #RetailManagement #LuxuryRetail #JewelleryStore #SalesLeadership #RetailCareers #JobOpening #NowHiring Requirements Required skill sets 8–15 years of experience in retail, with substantial experience in jewellery / luxury / high‑value retail and at least a few years in a leadership role. Strong people leadership: managing store managers and large sales teams, ability to coach, motivate, and enforce discipline. Excellent customer‑service orientation with strong relationship‑building and objection‑handling skills for high‑ticket purchases. Solid understanding of jewellery products (gold purity, diamond basics, certification, making charges, schemes) and customer buying behaviour. Strong skills in sales planning, target setting, and reviewing KPIs (footfall, conversion, ATV, UPT, ticket size, repeat customers). Good command of MIS, Excel, and reporting; comfortable working with POS/retail software and CRM. High integrity and focus on process, audit, and loss prevention in a cash‑ and inventory‑sensitive environment.
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