Associate Director- Learning Experience

4 weeks ago


Mumbai, India upGrad Full time

Hiring for Associate Director- Learning Experience


What You Would Be Doing

• Heading a vertical comprising of set of programs for working professional segment.

• Ensuring team members are updated about the latest in the program through internal

communication.

• Managing Universities, External Vendors and External clients.

• Laying down the structure and process for successful delivery of these programs.

• Analyse performance of Team members on different program elements and propose

interventions to improve lagging metrics

• Share weekly/Monthly reports with Stakeholders

• Lead and manage the team to ensure smooth Operation of Programs

• Lead the operations of a rapidly growing customer support division in a multi-channel

support environment.(calls, chats, emails, app)



What We Are Looking For

• 5-years+ of experience, preferably in a customer success role, planning or

consulting,managing team

• Good Interpersonal and Communication Skills

• Excellent organizational skills, verbal and written communication skills

• Proven experience of leading a service driven support team operation through periods of

significant growth or change.



Work from office

Location- Marol (Andheri East)

Shift Timing- 10:30am-7:30pm



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