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Senior Information Technology Support Analyst
7 days ago
Exp:6+yrsLocation: Bangalore / Pune / Mumbai -(WFO)
Mandatory skills
:
macOS and Windows 10Key sills: Linux Ubuntu, iOS, and Android
Required Skills/Experience
Experience collaborating with various teams in a service-oriented environment with a strong customer success focusExperience troubleshooting issues, researching solutions, and problem-solvingAbility to learn and adapt quickly to new technologies and business requirements in a fast-paced, dynamic global environmentAbility to solve complex incidents by applying known documented solutions and processes, taking work items through to completion withminimal direct supervisionAbility to communicate with different audiences, regardless of technical understanding, across several channels including but not limitedto: instant messaging, emails, video conferencing, or face to faceAbility to leverage attentive listening to understand the needs of the customer and empathize with them
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