Renewal lead
6 days ago
Job Title: Renewal Manager Department: Sales / Customer RetentionLocation: SuratReports To: Sales Head / Regional ManagerSal : 5-5.5 LacsJob Purpose:The Renewal Manager is responsible for managing the broadband renewal process, ensuring timely renewals, maximizing customer retention, reducing churn, and achieving renewal revenue targets. The role involves leading a renewal team, monitoring performance, and maintaining strong customer relationships to enhance overall satisfaction and loyalty.Key Responsibilities:Lead and manage the Renewal Team (Executives / Telecallers) to achieve monthly renewal targets.Develop and execute strategies to improve customer retention and reduce disconnections .Monitor daily, weekly, and monthly renewal reports and track team performance.Identify and address customer concerns promptly to improve service satisfaction .Coordinate with the Technical and Customer Support teams to ensure timely service restoration and issue resolution for renewal customers.Maintain accurate records of customer renewals, pending renewals, and follow-up actions .Analyze customer feedback, payment patterns, and reasons for non-renewal to plan corrective actions.Drive cross-selling and up-selling of higher broadband plans or add-on services.Prepare and share renewal performance reports with management on a regular basis.Train and mentor team members to enhance their communication and negotiation skills.Key Performance Indicators (KPIs):Renewal Rate (%)Customer Retention RateRevenue Achievement vs. TargetReduction in Customer ChurnTimely Closure of Customer IssuesRequired Skills & Competencies:Strong leadership and team management skillsExcellent communication and negotiation abilityCustomer-centric approach and problem-solving mindsetData analysis and reporting skills (MS Excel, CRM tools)Ability to handle pressure and meet deadlinesQualification & Experience:Education: Graduate in any discipline (MBA preferred)Experience: 3–6 years in Customer Retention / Renewal / Sales in Telecom or ISP industryTechnical Knowledge: Understanding of broadband plans, renewal processes, and CRM systems
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Renewal Lead
7 days ago
surat, India Ishan Technologies Full timeJob Title: Renewal Manager Department: Sales / Customer Retention Location: Surat Reports To: Sales Head / Regional Manager Sal : 5-5.5Lacs Job Purpose: The Renewal Manager is responsible for managing the broadband renewal process, ensuring timely renewals, maximizing customer retention, reducing churn, and achieving renewal revenue targets. The role...
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Renewal Lead
6 days ago
Surat, India Ishan Technologies Full timeJob Title: Renewal Manager Department: Sales / Customer Retention Location: Surat Reports To: Sales Head / Regional Manager Sal : 5-5.5Lacs Job Purpose: The Renewal Manager is responsible for managing the broadband renewal process, ensuring timely renewals, maximizing customer retention, reducing churn, and achieving renewal revenue targets. The role...
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Renewal Lead
7 days ago
Surat, India Ishan Technologies Full timeJob Title: Renewal Manager Department: Sales / Customer Retention Location: Surat Reports To: Sales Head / Regional Manager Sal : 5-5.5Lacs Job Purpose: The Renewal Manager is responsible for managing the broadband renewal process, ensuring timely renewals, maximizing customer retention, reducing churn, and achieving renewal revenue targets. The role...
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Renewal Lead
6 days ago
Surat, India Ishan Technologies Full timeJob Title: Renewal Manager Department: Sales / Customer Retention Location: Surat Reports To: Sales Head / Regional Manager Sal : 5-5.5Lacs Job Purpose: The Renewal Manager is responsible for managing the broadband renewal process, ensuring timely renewals, maximizing customer retention, reducing churn, and achieving renewal revenue targets. The role...
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Renewal Lead
6 days ago
Surat, India Ishan Technologies Full timeJob Title: Renewal Manager Department: Sales / Customer RetentionLocation: SuratReports To: Sales Head / Regional ManagerSal : 5-5.5LacsJob Purpose:The Renewal Manager is responsible for managing the broadband renewal process, ensuring timely renewals, maximizing customer retention, reducing churn, and achieving renewal revenue targets. The role...
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Renewal Lead
7 days ago
Surat, India Ishan Technologies Full timeJob Title: Renewal Manager Department: Sales / Customer RetentionLocation: SuratReports To: Sales Head / Regional ManagerSal : 5-5.5LacsJob Purpose:The Renewal Manager is responsible for managing the broadband renewal process, ensuring timely renewals, maximizing customer retention, reducing churn, and achieving renewal revenue targets. The role...
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Renewal Lead
6 days ago
Surat, India Ishan Technologies Full timeJob Title: Renewal ManagerDepartment: Sales / Customer RetentionLocation: SuratReports To: Sales Head / Regional ManagerSal : 5-5.5LacsJob Purpose:The Renewal Manager is responsible for managing the broadband renewal process, ensuring timely renewals, maximizing customer retention, reducing churn, and achieving renewal revenue targets. The role involves...
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Renewal Lead
7 days ago
Surat, India Ishan Technologies Full timeJob Title: Renewal ManagerDepartment: Sales / Customer Retention Location: Surat Reports To: Sales Head / Regional ManagerSal : 5-5.5Lacs Job Purpose:The Renewal Manager is responsible for managing the broadband renewal process, ensuring timely renewals, maximizing customer retention, reducing churn, and achieving renewal revenue targets. The role involves...
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cft lead
2 weeks ago
Surat, Gujarat, India Kp Energy Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob Title: AGM/DGM CFT LeadDepartment: Business DevelopmentSub-Department: Cross-Functional Team (CFT)Reporting To: [Insert Reporting Authority]Location: Surat, GujaratJob Purpose:To lead and coordinate cross-functional initiatives within the Business Development vertical by aligning multiple departments to ensure timely project delivery, financial...
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Data Engineer
4 weeks ago
Surat, India Dautom Full timeData Engineer (Big Data, Hadoop, Spark)Location: Offshore - India (Remote)Contract Duration: 6 Months (Renewable)Client Industry: Banking/Financial ServicesEmployment Type: Contract (Payroll: Dautom IT Consultants LLC)Notice Period: 30 days or lessExperience: 6-10+ years of proven experience as a Big Data Engineer.Application Note:Independent contractors...
